Award-Winning Product Support

Our award-winning customer service team is here to help when you have a Rent Manager question. Each Product Support Representative specializes in specific aspects of the program, so you can rest assured you will receive expert guidance when you need answers.

customer support

Support Hours

Monday – Friday
8:00 am – 7:00 pm Eastern*
800-669-0871
Fax 513-583-8736
support@rentmanager.com

HOLIDAY HOURS:

12/24: CLOSED (Christmas Eve)
12/27: CLOSED (Christmas Day recognized)
12/31: CLOSED (New Year’s Eve)
1/3: CLOSED (New Year’s Day recognized)

*If you have an urgent issue during non-business hours, Rent Manager representatives are available to assist you with late night and weekend emergency technical support.

If you choose to email us about your Rent Manager inquiry, please include your name, phone number, company name, the nature of the problem, and details about your attempts to resolve the issue. This information will help us expedite your request.

Customer Success with Premium Support

The Rent Manager Customer Success program is dedicated to improving your overall experience with our software. We partner with your organization, learn everything we can about your operation, and develop relationships with your business’s key decision makers. When you invest in Customer Success with Premium Support, we dedicate a team of Customer Success Specialists (CSS) to your business. Your key decision makers can reach out to your dedicated Customer Success team for anything—product demonstrations, recommendations, best practices, long-term planning, and even Rent Manager technical support.

The Premium Advantage

  • Support icon

    Your Customer Success team will consist of 4 to 6 Rent Manager experts who will get to know your business from the inside out

  • Phone Broadcast icon

    Get direct access to your dedicated Customer Support Specialists through a “team” phone number that quickly connects you to an available specialist

  • Rent Manager House

    Discover Rent Manager features, capabilities, and best practices that are ideal for your operation and can improve your productivity and profitability

  • partner icon

    Your CSS team will build a lasting relationship with you and your organization


Help File Example

Rent Manager Help File

The Rent Manager Help File provides information about every aspect of the software. Instantly access this invaluable resource from within the program by pressing the F1 key—this will open the Help File topic that is specific to the portion of the program you’re working in.

FB User Forum

Rent Manager User Forum on Facebook

Sometimes the best advice can be found not from our experts, but from other Rent Manager users. That’s why we created the Rent Manager User Forum—a private Facebook group that allows our customers to connect, interact, and discuss the software and its capabilities with one another—asking questions about various features, sharing tips, and best practices.

You must be a current Rent Manager customer to join—become a member today!

Helpful Resources

We offer a wide variety of solutions and resources to personalize your software experience and answer your questions. Connect with representatives to resolve complex issues, find Rent Manager Online installation instructions, submit feature requests with your ideas for enhancing Rent Manager, and more.

Ideal for portfolios of every size, Rent Manager is your key to an effective and efficient property management business.

PacRim Properties logo
Christine Caswell
PacRim Properties LLC
Rent Manager Testimonial Left Quotation Mark
Rent Manager isn’t just a software, they have done an excellent job creating a community and culture. I am happy to be part of that and believe it gives our company a competitive edge to be affiliated.
Rent Manager Testimonial Right Quotation Mark