Award-Winning Product Support

Our award-winning customer service team is here to help when you have a Rent Manager question. Each Product Support Representative specializes in specific aspects of the program, so you can rest assured you will receive expert guidance when you need answers.

Stevie Silver Logo, the award that Rent Manager's Customer Support Department won
American Business Awards - Bronze Winner
Software Advice - Best Customer Support
customer support

Support Hours

Monday – Friday
8:00 am – 7:00 pm Eastern*
Contact Support

*If you have an urgent issue during non-business hours, Rent Manager representatives are available to assist you with late night and weekend emergency technical support.

If you choose to email us about your Rent Manager inquiry, please include your name, phone number, company name, the nature of the problem, and details about your attempts to resolve the issue. This information will help us expedite your request.

Customer Success Team

The Rent Manager Customer Success program is dedicated to improving your overall experience with our software. We partner with your organization, learn everything we can about your operation, and develop relationships with your business’s key decision makers. When you invest in Customer Success, we dedicate a team of Customer Success Specialists (CSS) to your business. Your key decision makers can reach out to your dedicated Customer Success team for anything—product demonstrations, recommendations, best practices, long-term planning, and even Rent Manager technical support.

The Premium Advantage

  • Support icon

    Your Customer Success team will consist of 4 to 6 Rent Manager experts who will get to know your business from the inside out

  • Phone Broadcast icon

    Get direct access to your dedicated Customer Support Specialists through a “team” phone number that quickly connects you to an available specialist

  • Rent Manager House

    Discover Rent Manager features, capabilities, and best practices that are ideal for your operation and can improve your productivity and profitability

  • partner icon

    Your CSS team will build a lasting relationship with you and your organization

Austin-Fleck Property Management
Susan Austin-Fleck
Austin-Fleck Property Management
Rent Manager Testimonial Left Quotation Mark
I love that I can call a Customer Success team member who can easily see everything that’s going on without me recapping all the details.
Rent Manager Testimonial Right Quotation Mark
Help File Example

Rent Manager Help File

The Rent Manager Help File provides information about every aspect of the software. Instantly access this invaluable resource from within the program by pressing the F1 key in Rent Manager or the question mark icon in Express—this will open the Help File topic that is specific to the portion of the program you’re working in.

FB User Forum

Rent Manager User Forum on Facebook

Sometimes the best advice can be found not from our experts, but from other Rent Manager users. That’s why we created the Rent Manager User Forum—a private Facebook group that allows our customers to connect, interact, and discuss the software and its capabilities with one another—asking questions about various features, sharing tips, and best practices.

You must be a current Rent Manager customer to join—become a member today!

User Resources

We offer a wide variety of solutions and resources to personalize your software experience and answer your questions. Connect with representatives to resolve complex issues, find Rent Manager Online installation instructions, submit feature requests with your ideas for enhancing Rent Manager, and more.

Tenant Resources

Tenant Resources

Rent Manager provides software to property management companies across North America. The owners/managers of your residence use our program to handle rent transactions, maintenance requests, and more.

For help with paying rent, lease renewals, or questions about your account, please contact your property management company directly.

Check out the links below to learn more about our mobile app and for other helpful resident resources:

Ideal for portfolios of every size, Rent Manager is your key to an effective and efficient property management business.

DFW Summit Realty
Joyce Fournier
DFW Summit Reality
Rent Manager Testimonial Left Quotation Mark
Rent Manager support is quick and they know what they are talking about. We know we can pick up the phone, call Rent Manager, and fix the problem in five minutes.
Rent Manager Testimonial Right Quotation Mark