Award-Winning Product Support

Our award-winning customer service team is here to help when you have a Rent Manager question. Each Product Support Representative specializes in specific aspects of the program, so you can rest assured you will receive expert guidance when you need answers.

customer support

Support Hours

Monday – Friday
8:00 am – 7:00 pm Eastern*
Fax 513-583-8736

*If you have an urgent issue during non-business hours, Rent Manager representatives are available to assist you with late night and weekend emergency technical support.

If you choose to email us about your Rent Manager inquiry, please include your name, phone number, company name, the nature of the problem, and details about your attempts to resolve the issue. This information will help us expedite your request.

Premium Support

Premium Support is an optional service that provides Rent Manager technical support that’s tailored to your business. The program commits two dedicated partners to your business: a Premium Support Representative and an Account Manager.

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    Premium Support Representative

    Your dedicated Premium Support Representative is your go-to contact for consulting and advanced Rent Manager troubleshooting. They are also a proactive service, keeping another set of eyes on your system to be sure everything is running smoothly! In addition, you can schedule meetings to discuss questions and brainstorm ways to improve your setup and enhance your operation.

    Key Responsibilities:

    • Provide company-specific Rent Manager troubleshooting and solutions
    • Teach you how to find, resolve, and avoid issues
    • Offer direction on best practices within the software
    • Identify potential database issues early
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    Account Manager

    Your Account Manager acts as an advocate for your business interests within our organization. This will be your primary contact for your leadership team for all account-related communication. Your Account Manager will work with other Rent Manager teams on your behalf, petitioning for your needs, and keeping you up-to-date on new program enhancements.

    Key Responsibilities:

    • Provide product demonstrations
    • Communicate important feature-related updates
    • Manage multidepartment project communication
    • Build a lasting relationship with you

Help File Example

Rent Manager Help File

The Rent Manager Help File provides information about every aspect of the software. Instantly access this invaluable resource from within the program by pressing the F1 key—this will open the Help File topic that is specific to the portion of the program you’re working in.

FB User Forum

Rent Manager User Forum on Facebook

Sometimes the best advice can be found not from our experts, but from other Rent Manager users. That’s why we created the Rent Manager User Forum—a private Facebook group that allows our customers to connect, interact, and discuss the software and its capabilities with one another—asking questions about various features, sharing tips, and best practices.

You must be a current Rent Manager customer to join—become a member today!

Helpful Resources

We offer a wide variety of solutions and resources to personalize your software experience and answer your questions. Connect with representatives to resolve complex issues, find Rent Manager Online installation instructions, submit feature requests with your ideas for enhancing Rent Manager, and more.

Ideal for portfolios of every size, Rent Manager is your key to an effective and efficient property management business.

Kristin Howell - Alltrade
Kristin Hatten Howell
Alltrade Property Management
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Rent Manager has changed the face of our business and continues to be an asset for our team and our clients.
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