Award-Winning Product Support

Our award-winning customer service team is here to help when you have a Rent Manager question. Each Product Support Representative specializes in specific aspects of the program, so you can rest assured you will receive expert guidance when you need answers.

customer support

Support Hours

Monday – Friday
8:00 am – 7:00 pm Eastern*
Fax 513-583-8736

*If you have an urgent issue during non-business hours, Rent Manager representatives are available to assist you with late night and weekend emergency technical support.

If you choose to email us about your Rent Manager inquiry, please include your name, phone number, company name, the nature of the problem, and details about your attempts to resolve the issue. This information will help us expedite your request.

Premium Support

Premium Support is an optional service that provides Rent Manager technical support that’s tailored to your business. This advanced service gives you direct access to a dedicated support representative whose knowledge of your operation will help enhance your Rent Manager experience.

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    Dedicated Support Representative

    Your personal support representative will get to know you, your business, and your Rent Manager setup. It’s a strategic relationship that will advance your operation from your first call.

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    Direct Phone Number

    You will be able to bypass the call queue by using your designated representative’s direct phone number.

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    Increased Productivity

    Through their comprehensive knowledge of Rent Manager and your business, your representative will be able to provide advanced assistance that’s tailored to your operation’s unique needs.

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    Unwavering Assistance

    Your support representative will go above and beyond to find solutions for complex business challenges.

Help File Example

Rent Manager Help File

The Rent Manager Help File provides information about every aspect of the software. Instantly access this invaluable resource from within the program by pressing the F1 key—this will open the Help File topic that is specific to the portion of the program you’re working in.

FB User Forum

Rent Manager User Forum on Facebook

Sometimes the best advice can be found not from our experts, but from other Rent Manager users. That’s why we created the Rent Manager User Forum—a private Facebook group that allows our customers to connect, interact, and discuss the software and its capabilities with one another—asking questions about various features, sharing tips, and best practices.

You must be a current Rent Manager customer to join—become a member today!

Helpful Resources

We offer a wide variety of solutions and resources to personalize your software experience and answer your questions. Connect with representatives to resolve complex issues, find Rent Manager Online installation instructions, submit feature requests with your ideas for enhancing Rent Manager, and more.

Ideal for portfolios of every size, Rent Manager is your key to an effective and efficient property management business.

Heartland Property Management Logo
Don McLin
Heartland Property Management
Rent Manager Testimonial Left Quotation Mark
The software itself offers a lot of tools that help our office do our job more efficiently and effectively. On top of that, the customer service is excellent.
Rent Manager Testimonial Right Quotation Mark