Cincinnati, OH – April 5, 2023 – London Computer Systems (LCS), developer of Rent Manager property management software and other business-critical technologies, has won HousingWire’s 2023 Tech100 Real Estate Award. HousingWire (HW) has recognized “the most innovative technology companies serving the mortgage and real estate industries [for more than a decade].” Over this time, LCS has continued to be a leader in the Property Management and PropTech industries. This year marks our fourth time winning the award.
What are the Criteria for Winning the Tech100 Award?
According to HW, “the Tech100 Real Estate winners are changing the home sales process forever—from home search to lead management solutions, and remote closing to transaction management software. These companies are leading the way toward a more innovative and efficient housing market and bringing to market solutions that we could have only imagined a decade ago.”
It is an honor to be recognized as one of the companies pushing the boundaries of what technology can do to enable our customers’ growth, considering that each year, HW receives “hundreds of nominations for the Tech100 program.”
What Sets LCS Apart?
With great emphasis on customization, customer care, and community, LCS stands out from the rest. While maintaining a comprehensive and powerful product is a continued focus for LCS, there is a clear directive toward putting the customer experience first. From onboarding to implementation, continued training, feature updates, and more, LCS’ main goal is to ensure that each customer is fully fluent in Rent Manager and feels a sense of connection to the greater Property Management community.
Customization is Key
LCS’ flagship product, Rent Manager, delivers complete accounting and reporting resources, intuitive marketing and mobile tools, comprehensive maintenance and property management capabilities, and much more. Powerful enough to support large portfolios, yet flexible enough for customization at the unit level, Rent Manager helps companies—from global enterprises to mom-and-pops—manage all varieties of properties.
The Rent Manager Integrations Program—made possible by the program’s open API—enables technology providers to reach a larger audience by leveraging our platform to supplement their products. For our customers, these integrations enable them to truly custom-fit Rent Manager to their business.
Caring for Customers
LCS knows that to truly stand out, you must treat your customers differently. That’s why we continually emphasize customer care and experience. Our award-winning support team works hard to ensure that each customer leaves a service call satisfied and more knowledgeable. Other technology companies have outsourced or completely eliminated their live call support. However, we believe in the power of connecting to our customers. That’s why our live team of agents is available to take calls in real-time.
Customer care is our focus not just at the point of sale, but through the entire customer journey. So, we provide each new customer with a dedicated Implementation Consultant to guide them through getting started with Rent Manager. Beyond implementation, customers can learn more about the software through our award-winning platform, Rent Manager University.
To further connect with our customers and integrated providers, the Rent Manager team puts together a yearly customer-facing conference, the Rent Manager User Conference (RMUC). Each year, the RMUC planning committee examines previous-attendee feedback, current industry trends, and Rent Manager features to create a lineup of can’t-miss instructional sessions. From Giving Your Website Superpowers to Improving Your Bookkeeping Skills and everything in between, Rent Manager users have the opportunity to deepen their knowledge of the software and the property management industry while collaborating with their peers.
Beyond the RMUC, the Rent Manager team strives to connect with customers all over the world through a biweekly podcast. This podcast, Beyond Rent, was recently named ShowDigs’ Best Property Management Podcast of 2023. To date, there have been over 60 episodes, covering a variety of topics from applicant screening to brand equity.
Incorporated in 1987 and headquartered in Cincinnati, Ohio, London Computer Systems (LCS) is a developer of business-critical software used in all 50 states and several markets throughout the world. LCS products include Rent Manager® property management software, rmVoIP telephone systems, and enterprise-level hosting solutions via its Sentry Data Center.
LCS also provides complete network design, implementation, and support services, and custom website development through its IT Services and Web Design Services divisions. With more than 40,000 users, LCS combines best technologies with best practices to create unique, affordable, customer-focused products and services.
About the Housing Wire Tech100 Awards
Though loan originators and real estate professionals are collaborating more now than ever before, technology solutions have mostly stayed focused on one population versus the other.
The Tech100 Mortgage Award recognizes the companies and solutions that are revolutionizing the mortgage process—from origination to closing, and servicing to secondary markets. The Tech100 Real Estate Award recognizes the 100 technology companies that are changing the home sales process forever—from home search to lead management solutions, and remote closing to transaction management software.
See the full list of the 2023 Tech100 Real Estate Award winners here.