How On-Demand Call Center Support Benefits You

January 27, 2025

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Rent Manager

Call center representative

Your residents rely on you to provide clear communications and friendly customer service, especially when they have questions or maintenance issues. But, even the most dedicated property management professionals can’t be available around the clock to cater to every tenant request. Bringing in extra help to provide additional coverage can alleviate the burden placed on your staff. However, budgeting limitations and labor shortages make 24/7 onsite staffing unrealistic for many businesses. So, how do you provide a work/life balance for your team while being available to answer resident questions around the clock? Whenever you need more support, outsource your calls to the Call Center, powered by Anequim—a smart call center that can handle emergencies, maintenance requests, leasing inquiries, dispatching, and more!

Additional Support For Your Tenants and Your Team

You no longer have to field calls about plumbing issues at two in the morning. The Call Center provides a comprehensive, on-demand answering service that seamlessly integrates with your Rent Manager system. Further, the center is equipped with representatives who are fully versed in Rent Manager and the property management industry.

Benefits of the Call Center

The Call Center team works hard to help your residents while taking some of the pressure off your employees. Here are just a few advantages of adding these services to your operation:

Fully Integrated 

Call Center agents can see live data from your Rent Manager database, create service issues, and document conversation details in History/Notes for you when answering calls. This saves you valuable time and eliminates duplicate data entry.

Sophisticated Decision Trees

Utilize decision trees to customize how agents respond to calls to match the unique call workflow of your operation.

Augmented Leasing Support

Agents can see which units are available and specific details to match the callers’ preferences directly from your system.

Quality Customer Service 

Every call your tenants make is answered by a live, fully trained agent. Our professional, courteous staff can serve as a seamless extension to your business.

Conversation Overview 

A detailed record of your conversation is saved in your Rent Manager database after each Call Center interaction. Additionally, you can customize when you’d like to receive courtesy text and email notifications following every conversation agents have with your renters.

Empowering Your Teams in the Field 

Service issues created by Call Center representatives can be accessed in the field by your maintenance staff via the rmAppSuite Pro mobile app. This ensures your techs have all the information they need to solve maintenance problems promptly and effectively.

Full Service, Burden-Free 

The Call Center enables you to provide a better experience for your residents without having to hire and manage additional employees.

Boost Your Business 

Achieve improved response times, advance your internal communications, and take your customer service experience to new heights.

Grow and enhance your business without changing your current staff! Learn more about the Call Center, powered by Anequim, by contacting your Sales Representative today at Sales@RentManager.com or 513-583-1482.

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