Afterhours Call Support Made Easy with Rent Manager Call Center

December 13, 2021

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Rent Manager

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Your residents rely on you to provide clear communications and friendly customer service, especially when they have questions or maintenance issues. But even the most dedicated property management professionals can’t be available around the clock to cater to every tenant request. Bringing in extra help to provide evening and weekend coverage can alleviate the burden placed on your staff. However, budgeting limitations and labor shortages can make 24/7 onsite staffing unrealistic for many businesses.

So, how do you provide a work/life balance for your team while being available to answer resident questions around the clock? Outsource your afterhours, weekend, and holiday calls to the Rent Manager Call Center.

Additional Support For Your Tenants and Your Team

Rent Manager Call Center, powered by Anequim, provides access to comprehensive emergency maintenance services that seamlessly integrate with your existing Rent Manager database. You no longer have to field calls about plumbing issues at two in the morning—Rent Manager Call Center has you covered. Call Center representatives are fully versed in Rent Manager and the property management industry and can provide your tenants with the help they need and advance your operation simultaneously.

The Benefits of Additional Call Assistance

Rent Manager Call Center works hard to help your residents and take some of the pressure off your employees. Here are just a few of the advantages of adding Rent Manager Call Center services to your operation:

Fully Integrated | Your data syncs directly from the Call Center into your Rent Manager database, eliminating any duplicate data entry.

Full Service, Burden-Free | Provide a better experience for your residents without having to hire and manage additional employees.

Quality Customer Service | Every phone call your tenants make is answered by a live, fully trained agent. Rent Manager Call Center’s professional, courteous staff can serve as a seamless extension to your business.

Conversation Overview | A detailed description of every interaction is saved in Rent Manager. Additionally, you can receive courtesy text and email notifications following every conversation the Call Center has with your residents.

Monitor From the Field | Rent Manager Call Center is integrated with the rmAppSuite Pro mobile app, which enables you to quickly alert maintenance staff about service issues and ensures that there is no miscommunication on where to go and what the maintenance issue is.

Boost Your Business | Achieve improved response times, advance your internal communications, and take your customer service experience to a whole new level.

Grow and enhance your business without any changes to your current staff! Learn more about Rent Manager Call Center by contacting your Sales Representative today at 800-669-0871 or salesinfo@rentmanager.com.

 

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