Afterhours Call Support Made Easy with Rent Manager Call Center

November 28, 2022

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Rent Manager

Call center representative

Your residents rely on you to provide clear communications and friendly customer service, especially when they have questions or maintenance issues. But even the most dedicated property management professionals can’t be available around the clock to cater to every tenant request. Bringing in extra help to provide evening and weekend coverage can alleviate the burden placed on your staff, but budgeting limitations and labor shortages can make 24/7 onsite staffing unrealistic for many businesses.

So, how do you provide a work/life balance for your team while being available to answer resident questions around the clock? Outsource your afterhours, weekend, and holiday calls to the Rent Manager Call Center—a smart call center that can handle emergencies, maintenance requests, leasing calls, dispatching, and more!

Additional Support For Your Tenants and Your Team

Rent Manager Call Center, powered by Anequim, provides access to comprehensive after-hours and overflow answering services that seamlessly integrate with your Rent Manager database. You no longer have to field calls about plumbing issues at two in the morning—Rent Manager Call Center has you covered. Call Center representatives are fully versed in Rent Manager and the property management industry, and can provide your tenants with the help they need while simultaneously advancing your operation.

The Benefits of Additional Call Assistance

The Rent Manager Call Center team works hard to help your residents while taking some of the pressure off your employees. Here are just a few advantages of adding Rent Manager Call Center services to your operation:

Fully Integrated | Call Center agents can see live data from your Rent Manager database when answering calls, create service issues and document conversation details in History/Notes for you—saving you valuable time and eliminating duplicate data entry.

Sophisticated Decision Trees | Utilize decision trees to custom-tailor how agents respond to calls to match the unique call workflow of your operation.

Augmented Leasing Support | Agents can see which units are available from your system and help callers set up showings that fit their schedule.

Client Portal | Log into your Call Center client portal to tailor on-call maintenance tech schedules, customize decision trees, and more!

Quality Customer Service | Every call your tenants make is answered by a live, fully trained agent. Rent Manager Call Center’s professional, courteous staff can serve as a seamless extension to your business.

Conversation Overview | A detailed description of every Call Center interaction is saved in your Rent Manager database. Additionally, you can receive courtesy text and email notifications following every conversation agents have with your residents.

Monitor From the Field | Rent Manager Call Center is integrated with the rmAppSuite Pro mobile app, which enables you to quickly alert maintenance staff about service issues and ensures there are no miscommunications about where to go and what the maintenance issue is.

Full Service, Burden-Free | Provide a better experience for your residents without having to hire and manage additional employees.

Boost Your Business | Achieve improved response times, advance your internal communications, and take your customer service experience to a whole new level.

Grow and enhance your business without any changes to your current staff! Learn more about Rent Manager Call Center by contacting your Sales Representative today at Sales@RentManager.com or 800-669-0871.


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