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Your residents rely on you to provide clear communications and friendly customer service, especially when they have questions or maintenance issues. But, even the most dedicated property management professionals can’t be available around the clock to cater to every tenant request. Bringing in extra help to provide evening and weekend coverage can alleviate the burden placed on your staff. However, budgeting limitations and labor shortages can make 24/7 onsite staffing unrealistic for many businesses. So, how do you provide a work/life balance for your team while being available to answer resident questions around the clock? Outsource your afterhours, weekend, and holiday calls to the Rent Manager Call Center—a smart call center that can handle emergencies, maintenance requests, leasing calls, dispatching, and more!
Additional Support For Your Tenants and Your Team
You no longer have to field calls about plumbing issues at two in the morning. Rent Manager Call Center, powered by Anequim, provides access to comprehensive after-hours and overflow answering services that seamlessly integrate with your Rent Manager database. Rent Manager Call Center provides representatives that are fully versed in Rent Manager and the property management industry.
The Benefits of Rent Manager Call Center
The Call Center team works hard to help your residents while taking some of the pressure off your employees. Here are just a few advantages of adding these services to your operation:
Fully Integrated
Call Center agents can see live data from your Rent Manager database when answering calls, create service issues, and document conversation details in History/Notes for you. This saves you valuable time and eliminates duplicate data entry.
Sophisticated Decision Trees
Utilize decision trees to custom-tailor how agents respond to calls to match the unique call workflow of your operation.
Augmented Leasing Support
Agents can see which units are available from your system and help callers set up showings that fit their schedules.
Quality Customer Service
Every call your tenants make is answered by a live, fully-trained agent. Our professional, courteous staff can serve as a seamless extension to your business.
Conversation Overview
A detailed record of your conversation is saved in your Rent Manager database after each Call Center interaction. Additionally, you can receive courtesy text and email notifications following every conversation agents have with your residents.
Monitor From the Field
Fully integrated with the rmAppSuite Pro mobile app, the Call Center enables you to quickly alert maintenance staff about service issues. This ensures there are no miscommunications about where to go and what the maintenance issue is.
Full Service, Burden-Free
Provide a better experience for your residents without having to hire and manage additional employees.
Boost Your Business
Achieve improved response times, advance your internal communications, and take your customer service experience to a whole new level.
Grow and enhance your business without any changes to your current staff! Learn more about Rent Manager Call Center by contacting your Sales Representative today at Sales@RentManager.com or 800-669-0871.
