Latchel is a tech startup—backed by Y Combinator and Bain Capital—delivering a solution that manages 24/7 maintenance coordination for property managers and landlords.
Tenants are given a dedicated Latchel line to report maintenance issues. Their team of experienced property managers either troubleshoot the issue to prevent property damage or unnecessary dispatching, or they send a service professional to fix the issue. Latchel operates over 50,000 units across the U.S. and maintains a 4.7 out of 5-star rating for tenant satisfaction across all reviews.
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Never Be "On-Call" Again
- With their 24/7 Emergency Service, Latchel takes all of your tenant calls and texts any time of day, any day of the week. They’ll screen for emergencies, troubleshoot to avoid an unnecessary dispatch, and dispatch providers if necessary.
- With software built for transparency, you’ll get real time maintenance updates through the portal, and automatic email notifications throughout the entire process.
Latchel Contractor Network
- If you don’t have preferred vendors to set up in the system, Latchel will dispatch a vetted vendor from our nationwide contractor network.