How to Personalize Your Tenant Web Access Portal

May 20, 2020

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Sam Fangman

TWA Login

In this new COVID-19 reality where we are considered safer at home, we are relying on technology for nearly every facet of our lives. And as you and your employees have shifted daily operations and communications from face-to-face to digital, your tenants have followed suit.

Since the extended shelter-in-place periods have been in effect, Tenant Web Access (TWA) has become a phenomenal resource for renters and property managers alike. TWA safeguards owners and leaseholders amid the COVID-19 pandemic by providing tenants a secure location to submit maintenance requests, communicate easily, and most importantly, pay their rent online. This streamlined solution ensures you get paid faster and inherently promotes social distancing.

Make your company’s TWA login page recognizable with a tailored message

With more people utilizing TWA, the Rent Manager team has experienced an upsurge in tenants contacting us for help accessing their TWA portals and paying their rent. After receiving a number of these requests, we thought it’d be helpful to share how you can personalize your company’s TWA portal. In a few simple steps, you can customize your Tenant Web Access login page to include a tailored message from your company. This quick modification is a simple way to make sure your renters know how to contact you when they need assistance with TWA.

To adjust your Tenant Web Access login page message:

  • Go to AdminSystem Web Preferences.
  • Expand the “Tenant Web Access” preferences section and select General.
  • In the Login Page Message field, enter the note you’d like your tenants to see. You can also include a hyperlink in your message, if you choose.
  • Click Save to implement your changes.

Once saved, the personalized message will appear at the top of your portal login page.

Provide tenants with TWA setup instructions from the Online Template Library

If any of your tenants are not currently using TWA but have expressed interest in doing so, Rent Manager’s Online Template Library (Admin -> Online Template Library) is full of excellent, easy-to-follow instructions that make TWA setup a breeze.

The TWA Tenant Instructions template in the Online Template Library is downloadable and can be printed or emailed directly to your interested tenants. Beyond initial setup help, the TWA Tenant Instructions template details how to make payments through the portal, edit banking information, establish automatic payments, submit service requests and more. This invaluable resource covers all the TWA bases with your tenants so that you don’t have to.

As always, the Rent Manager team remains fully accessible to you. We are devoted to your business success. If your team is experiencing any issues with your online portals, feel free to contact our Support team at 800-669-0871 or support@rentmanager.com.

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