Continental Message Solution

Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. Since 1967, we’ve provided telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations. We provide property management organizations with 24/7 support, handling after-hours & overflow calls, filtering urgent from non-urgent requests, and dispatching technicians according to the customized protocols YOU define.

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Live Agents

Every call is handled by a live operator rather than relying solely on voicemail or automated systems. This provides tenants with immediate human contact when they have questions or issues.

100% US-Based

All CMS agents are based in Columbus, Ohio and Las Vegas, Nevada. No offshore outsourcing. No communication gaps.

Custom Scripting & Call Routing

Every account is built from scratch around your protocols and procedures. You define how each call type is handled, what information gets collected, and what triggers an escalation.

24/7/365 Availability | 100% Customizable | 99.99% Uptime Guarantee

24/7/365 Service

Every tenant, prospect, or staff member reaches a live agent around the clock. No voicemails or automated menus for callers who need immediate help.

Emergency Maintenance Dispatching

Urgent calls are screened and categorized based on your criteria. True emergencies get immediate dispatch to on-call maintenance staff, while routine requests are queued for business hours.

Rent Manager Integration

CMS connects seamlessly with your Rent Manager system. Tenant information is pulled automatically, maintenance tickets are created in real time, and data stays synchronized without manual entry.

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