Continental Message Solution

Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio, serving a worldwide network of clients, including numerous Fortune 500 corporations, since 1967. What sets CMS apart for property management teams isn’t a feature list; it’s that nothing is templated. Every engagement starts from your protocols, not a standard script, so the experience your tenants and staff get reflects how your organization actually operates, not a generic answering service.

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Live Agents

Every call is handled by a live operator rather than relying solely on voicemail or automated systems. This provides tenants with immediate human contact when they have questions or issues.

100% US-Based

All CMS agents are based in Columbus, Ohio and Las Vegas, Nevada. No offshore outsourcing. No communication gaps.

Custom Scripting & Call Routing

Every account is built from scratch around your protocols and procedures. You define how each call type is handled, what information gets collected, and what triggers an escalation.

24/7/365 Availability | 100% Customizable | 99.99% Uptime Guarantee

24/7/365 Service

Every tenant, prospect, or staff member reaches a live agent around the clock. No voicemails or automated menus for callers who need immediate help.

Emergency Maintenance Dispatching

Urgent calls are screened and categorized based on your criteria. True emergencies get immediate dispatch to on-call maintenance staff, while routine requests are queued for business hours.

Rent Manager Integration

CMS connects seamlessly with your Rent Manager system. Tenant information is pulled automatically, maintenance tickets are created in real time, and data stays synchronized without manual entry.

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