Rent Manager University

RMU Standard Course Catalog

Complimentary Courses

Accounts Receivable Streamlining

Approximate length: 55 minutes

Rent Manager has all of the tools you need to make processing your receivables as quick and painless as possible. Join us for this week’s webinar as we explore how to add charges, receive payments, and deposit money into the bank. Along the way, you’ll learn expert best practices to save you time and streamline your receivables!

Apply Now

Approximate length: 62 minutes

“Apply Now” is our newest “online application” solution. This feature is part of the Web Portal Suite, allowing RMO customers to easily create sophisticated applications in Rent Manager that can be filled out by prospects through a website. Apply Now also includes unique features like the ability to automate the screening process whenever a new application is received. Join this session to learn how to take advantage of this new RM12 offering!

Bank Deposits

Approximate length: 10 minutes

At Rent Manager, we urge our customers to record any transaction that happens in real-life in Rent Manager. In this course, you’ll learn how to record and track your bank deposits in your Rent Manager database.

Bill Payments

Approximate length: 13 minutes

Rent Manager makes recording your bill payments quick and easy! In this course, we’ll explore how to process bill payments in your Rent Manager database.

Charge Types

Approximate length: 5 minutes

Charge Types are a key piece of your Rent Manager accounting setup. In this course, you’ll learn how to create Charge Types and how they’re used to charge your Tenants.

Chart Accounts

Approximate length: 5 minutes

As the most basic unit in your accounting system, Chart Accounts play a key role in financial reporting. In this course, you’ll learn how to create Chart Accounts and customize the Rent Manager Chart of Accounts to fit the needs of your business.

Checks

Approximate length: 14 minutes

In the real world, you issue check payments to vendors, tenants, property owners, and sometimes even prospects. In this course, you’ll learn the basics of recording those check payments in Rent Manager.

Communicating via Rent Manager

Approximate length: 60 minutes

Rent Manager offers a variety of ways to efficiently communicate with prospects, tenants, owners, vendors and property managers. This webinar will focus on how to improve the communication aspect of your business by taking advantage of special correspondence features like sending signable documents in a batch, correspondence via Virtual Post Office (VPO), notifications via Phone or Text Broadcast and of course, data-rich email communication. You’ll also learn how to audit your correspondences in History Notes and other tips to streamline your use of the program.

Database Customization

Approximate length: 54 minutes

Have you ever wondered how you can save time in Rent Manager so that you can focus on growing your business? Join us for the Database  Customization Webinar. We’ll show you how to custom fit Rent Manager for your needs, so you can maximize your user experience.

Database Setup

Approximate length: 58 minutes

Just getting started with Rent Manager? Join this webinar as we showcase how to get your database up and running. We will explain the essential building blocks for database setup and show you how to enter data including general ledger accounts, charge types, properties, units, tenants, and beginning balances.

ePay

Approximate length: 59 minutes

ePay is an integrated feature that lets you make or receive electronic payments for tenants, vendors, and owners. With Paylease, our integrated partner, your tenants can pay over the phone or through Tenant Web Access (RMO only). ePay also allows you to scan their checks in the office and electronically deposit the funds into your bank account without ever driving to the bank! Effortlessly pay your vendors and owners each month with just a few clicks of the mouse! Join us this week as we demonstrate everything needed to set up an ePay account and begin processing transactions online through Rent Manager 12.

Essential Accounting Features

Approximate length: 60 minutes

As a full accounting software, Rent Manager is loaded with accounting features. In webinar, we demonstrate how to use these features to your advantage in your monthly accounting process. Join us as we showcase everything from journal entries to bank reconciliations to key financial reports!

Fee-Based Management

Approximate length: 55 minutes

Do you manage properties and rental units for property owners? If so, you’ll want to take advantage of all of the Owner features Rent Manager has to offer. In this webinar, you will learn how to set up owner accounts, define and post management fees, write owner checks, and read Owner Statements.

ICYMI: Releases Q1-Q2 2017 Webinar

Approximate length: 60 minutes

In this webinar, we recap some of our releases from the first two quarters of 2017- in case you missed it. We give you an overview of Billable Expenses, Job Costing, Task Automation, Apply Now and eChecks. The two Whitepapers in this webinar are attached in the “Additional References” section of this course.

ICYMI: Releases Q3 2017 Webinar

Approximate length: 60 minutes

In this webinar, we highlight some of the most exciting updates we made to Rent Manager during Q3. Watch this session to see our new Epson Multi-Feed Check Scanners, updates to Apply Now, updates to our Web Template Suite, and our new Cost of Goods Sold integration!

Introduction to Rent Manager University

Approximate length: 60 minutes

Rent Manager is a BIG program, and you need a BIG plan to fully utilize our software. Rent Manager University (RMU) is our learning management system designed to help your staff get up-to-speed with Rent Manager in record time. In this session, you’ll learn how to access RMU, discover a few tips and tricks for getting the most out of this learning platform, and we’ll even touch on some of the “premium” features that can help you implement a fully optimized training solution for your company.

Late Fees

Approximate length: 13 minutes

Rent Manager makes it easy to calculate and post late fees on delinquent accounts. In this course, you’ll learn how to set up property & tenant late fees as a fixed amount or percentage of a balance. After the setup is complete, you’ll learn how to post late fees for all past due customers in one easy step!

Leases

Approximate length: 10 minutes

Leases are a core part of your business. In this course, you’ll learn how to create and track residential leases and renewals in Rent Manager. You’ll also learn how to track a tenant with multiple leases at your properties.

Management Fees

Approximate length: 14 minutes

Learn the basics of Management Fee setup. In this course, you’ll learn how to create fee structures and set up your management company in Rent Manager.

Marketing Your Units

Approximate length: 64 minutes

Rent Manager has the tools you need to quickly and efficiently market your units and reduce vacancy. In this recorded webinar, we showcase our most powerful marketing features including website integrations and automated ILS feeds that post your units to sites such as Trulia, Zillow and more!

Move-In Processing

Approximate length: 56 minutes

Are you a property manager or employee who handles moving new customers into your properties? If so, this webinar is for you! Watch as we go through the move-in process and demonstrate how to convert prospects into tenants while making the most of all of the Rent Manager resources at your disposal. We will also show best practices on accepting applications, processing security deposits, prorating rent, and much more!

Move-Out Processing

Approximate length: 67 minutes

Are you a property manager or employee who handles moving new customers into your properties? If so, this webinar is for you! Watch as we go through the move-in process and demonstrate how to convert prospects into tenants while making the most of all of the Rent Manager recources at your disposal. We will also show best practices on accepting applications, processing security deposits, prorating rent, and much more!

One-Time Bills

Approximate length: 7 minutes

The first step to streamlining your payables using Rent Manager is entering your bills. In this course, you’ll learn how to record bills in Rent Manager.

One-Time Charges

Approximate length: 6 minutes

In this course, we’ll explore the creation of one-time charges on Tenant accounts. We will walk through adding a one-time charge to a tenant with a single lease as well as to a tenant with multiple leases.

Owners

Approximate length: 8 minutes

For fee-based management companies, tracking your owners in Rent Manager is key. In this course we’ll explore how to set up owner records in Rent Manager.

Paylease

Approximate length: 62 minutes

In this week’s webinar, we’ll show you all the ways our nearly decade-long partnership with PayLease benefits to your company. We’ll discuss everything PayLease has to offer your management company—including new features and products, ePay processing, and their seamless integration with Rent Manager. Join us to learn how PayLease can positively impact your property management business.

Portfolio Setup (Learning Path)

Approximate length: 50 minutes

New to Rent Manager? Start here to get all of the information you need into your database. This Learning Path is a group of courses that will walk you through entering key information in Rent Manager including: Chart Accounts Charge Types Properties & Rental Units Tenants Leases User Defined Fields

Portfolio Setup for Fee-Based Management (Learning Path)

Approximate length: 72 minutes

If you work for a fee based management company and you’re new to Rent Manager, this Learning Path is for you. Start here to get all of the information you need into your database. This Learning Path is a group of courses that will walk you through entering key information in Rent Manager including: Chart Accounts Charge Types Properties & Rental Units Tenants, Leases, User Defined Fields, Owners and Management Fees.

Properties & Rental Units

Approximate length: 20 minutes

Properties & Rental Units are the building blocks of your business. In this course you’ll learn how to create and manage these in Rent Manager, as well as some key details to enter to get the most out of Rent Manager

Recurring Charges

Approximate length: 20 minutes

Recurring charges help you streamline your regular rent charge postings. In this course we review how and where to create recurring charges, their inheritance by other entities, and the recurring charge posting process.

Rent Manager Releases

Approximate length: Varies

In this course, you’ll find the notes that accompany our latest releases to the software. These notes detail out any new features, enhancements, and corrections made to Rent Manager 12.

rmAppSuite

Approximate length: 50 minutes

rmAppSuite is a collection of mobile apps (for RMO customers) that can be downloaded to your smartphone or tablet to revolutionize the way you handle out-of-office tasks. This webinar will showcase the four apps that comprise this suite: rmInspection, rmService, rmPayment and rmCapture. Learn how these apps can help you upload images straight from your mobile device, conduct unit inspections, collect payments, and manage service issues—all while you are out in the field!

rmInspection

Approximate length: 78 minutes

rmInspection is a mobile app that allows you to complete your property or unit inspections on your mobile device and upload them directly back into Rent Manager! In this course, you’ll learn how to license, download, and set up the app. You’ll also learn how to create inspection templates, complete inspections in the field, and run inspection reports.

Service Manager

Approximate length: 57 minutes

Service Manager makes it easy to track, manage, bill for, and resolve the maintenance issues related to the properties that you manage. It’s also an excellent tool to keep you on top of everyday office tasks. Watch this webianr to get your office and maintenance tasks under control with Service Manager!

Signable Documents

Approximate length: 35 minutes

Rent Manager offers you the ability to create electronic signable lease documents that can be sent to prospects or tenants using Tenant Web Access. This course will show you how to create signable documents, publish them to Tenant Web Access, and complete the signing process.

Streamlining Accounts Payable

Approximate length: 60 minutes

In this webinar we review the fundamental A/P processing tasks such as entering checks, one time bills, and recurring bills. We also review how to efficiently pay your expenses and learn tips and tricks to streamline your processing!

Tech Tuesday

Approximate length: Varies

During our new Tech Tuesday webinar series, you get an up-close look at our integrated partners as they discuss how their services work with Rent Manager—amplifying your ability to outperform the competition. This learning path contains all previously recorded Tech Tuesday webinars.

Tenant Payments

Approximate length: 14 minutes

Recording payments received in Rent Manager is a breeze! In this course, you’ll learn how to record payments on an individual tenant and how to record multiple payments simultaneously in a batch.

Tenant Web Access

Approximate length: 75 minutes

Tenant Web Access is a secure portal that allows tenants to access their account online and complete necessary tasks. Instead of heading to the leasing office with a rent check or maintenance request, tenants can complete these activities online instantly from any web-enabled device. Tenant Web Access is a secure portal that allows tenants to access their account online and complete necessary tasks. Instead of heading to the leasing office with a rent check or maintenance request, tenants can complete these activities online instantly from any web-enabled device. In this course, you’ll learn how to enable Tenant Web Access, set up your tenant portal, create tenant user accounts, and manage TWA content.

Text Messaging

Approximate length: 30 minutes

Using the Text Messaging feature in Rent Manager is a great way to track all of your tenant, prospect, owner, and vendor communication in one place. In this course, you’ll learn to how to enable and set up the text messaging feature. You’ll also learn how to use two-way texting with the Text Messaging Center and how to send out Text Broadcasts to a group of people at the same time!

User Defined Fields

Approximate length: 7 minutes

User Defined Fields give you the power to track anything you want in Rent Manager. In this course, you’ll learn how to create and manage User Defined Fields.

Vendor Credits

Approximate length: 5 minutes

Sometimes your vendors make mistakes, and to make up for it they offer you a discount on your next bill. In this course you’ll learn how to record and use Vendor Credits in Rent Manager.

Vendors

Approximate length: 9 minutes

Vendors provide services for your business, and expect to be paid for it. This makes them a key part of any Accounts Payable process. In this course, you’ll learn how to create and manage Vendor accounts in Rent Manager.

Web Portal Suite

Approximate length: 48 minutes

The Web Portal Suite makes it convenient for tenants, owners, and staff to access and manage information directly linked to Rent Manager. Tenant Web Access provides a portal for tenants to review charges, make payments, and request maintenance. Owner Web Access gives owners the ability to make online contributions, run reports, and view ownership and financial information. Leasing Web Access allows the use of electronic signatures to take your lease signing and renewal process completely online. mobileRM gives you access to all of the key features you depend on—including tenant information, bills, work orders, reports, and more!

Webinar: Signable Documents

Approximate length: 49 minutes

Signable Documents (formerly part of Leasing Web Access) is a new web feature that makes it possible for prospects to electronically sign leases and have those leases instantly loaded back into Rent Manager. This automation helps you sign prospects faster, reduce your vacancies, and provide added convenience to everyone involved! Learn how to set up and process electronic leases through Rent Manager.

XI to 12: Accounting Updates

Approximate length: 15 minutes

In this course, you’ll learn about some important accounting updates made to Rent Manager 12 and how they’re different than Xi. We’ll explore system accounts, fiscal year, prepayments, tenant credit, and vendor credit updates.

XI to 12: Customization Options

Approximate length: 20 minutes

Just when you thought you couldn’t do any more customization in Rent Manager, we added several new tools in Rent Manager 12 to help you tailor fit your database to your needs. In this course, we’ll show you the Dashboard, Address and Phone Types, Entity customization, Scoreboards and Add Wizards.

XI to 12: Leases

Approximate length: 8 minutes

Lease tracking got a serious upgrade in Rent Manager 12. In this course, we’ll explore these new features and how they compare to Rent Manager Xi.

XI to 12: Owners

Approximate length: 32 minutes

Fee-based managers won’t want to miss this crash course on the updates made to handling owners in RM12.

XI to 12: Security Deposits

Approximate length: 8 minutes

We’ve made handling security deposits even easier in Rent Manager 12! In this course, you’ll learn what we’ve changed and how it compares to Rent Manager Xi.