RMU Content Catalog
The Rent Manager University Full course catalog is available to Rent Manager Plus and Premium customers after purchase and upon registration of their Plus and Premium user accounts. It contains the full Rent Manager University catalog, which includes all Standard courses and learning paths.
The RMU Full Catalog of courses is listed and described below.
Course Lists
Click a course title to view the approximate length and course description.
Accounting
Learning Path Course List:
- Accounting Basics
- Chart Accounts
- Charge Types
- Journal Entries
- Beginning Balances
- Budgets
- Bank Reconciliations
- Balance Sheet Troubleshooting
- Audit Preparation
Account Balance Disbursal is the best accounting tool you didn’t know you have. This powerful tool allows you to take the balance of one general ledger account and move it into another by property and unit using a bill or a journal entry. This is a great way to create your credit card bills, transfer funds when you open a new bank account, create tax bills and more! In this webinar, we show you how Account Balance Disbursal works and some real-world examples of how to use it.
If you’re brand new to the accounting world or just looking for a refresher on the basics, start with this introductory course. In this course, you’ll learn what defines an accounting transaction, the basics of the General Ledger and GL accounts, some fundamental accounting rules, and the foundation of two key financial reports: the Balance Sheet and the Profit & Loss.
There is nothing more important than tracking, managing, and preserving the integrity of your financial data. Rent Manager has the tools you need to make your monthly, quarterly, and year-end close procedures as painless as possible. Watch as we show you how the options to set your accounting close date and protect your financials.
Audit preparation shouldn’t begin the week before the audit. Watch as we discuss steps you should be taking in Rent Manager all year to make sure your audit process is smoother than ever. We walk through the importance of verifying your balances, having strong controls in place, implementing a close process, and using Rent Manager to support your balances and store important documentation.
Balance Sheet discrepancies got you down? Cheer up; we've got you covered. In this course, we review some of the most common reasons key balances on the Balance Sheet don't match other reports. Watch as we show you how to easily identify and correct these issues. We also provide some best practices to help you avoid having discrepancies in the first place!
Performing regular bank reconciliations increases quality control and provides assurance that Rent Manager accurately mirrors the balance and transactions of your real-life bank account. This course provides a demonstration of both the manual and electronic reconciliation processes, troubleshooting techniques to help pinpoint discrepancies, and best practices to prevent discrepancies from occurring in the future.
Whether you are new to Rent Manager or have added a new property to your portfolio, you need to enter beginning balances to lay the foundation of accurate financial reporting. In this webinar, we discuss the importance of your GL start date, outline what data should be entered, and show the options to enter that data. We also discuss special considerations for cash vs. accrual basis and provide best practices along the way!
When you have unique reporting needs for your financial statements—changing account names, grouping accounts together in specific ways, or using atypical date ranges—you need the flexibility that Rent Manager reporting gives you. In this course, we show you how to map your general ledger accounts to meet the needs of your various report recipients. We also explore the options for creating custom accounting periods to use in financial reporting.
If you’re required to collect city or state sales tax on rent, you don’t want to miss this webinar. We show you how to properly set up your charge types to collect the tax, exclude the amount collected from owner distributions, and pay the tax to the governing body. We also show you some tips and tricks along the way!
If you hold inventory items to resell to your tenants or customers, you need to record the cost of goods sold with every sales transaction. In Rent Manager, when you enable Cost of Goods Sold tracking on your inventory items, the system will automatically calculate the cost of the inventory you sold and post the required journal entry for you. In this course, we cover the setup and ongoing management of inventory and cost of goods sold in Rent Manager. Prerequisites: Basic accounting knowledge of Inventory and Cost of Goods Sold
Rent Manager's Depreciation feature seamlessly calculates and posts the depreciation expense of your assets. In this course, we'll show you how to set up your assets, create depreciation schedules, and post depreciation entries. We'll also review the basics of the depreciation methods available.
As a full accounting software, Rent Manager is loaded with accounting features. In this webinar, we demonstrate how to use these features to your advantage in your monthly accounting process. Join us as we showcase everything from journal entries to bank reconciliations to key financial reports.
Are you ready to take your financial reporting to the next level? Financial Report Writer (FRW) makes it possible to design your own balance sheets, P&Ls, cash flows, and other reports that primarily examine general ledger data. In this introductory course, you'll learn the core tools within FRW that can help you make minor modifications to these standard reports or create your own financial reports from scratch.
Ever wish you had a crystal ball to see into the future? We've got you covered. Our new Forecasting feature allows you to create models to project income up to twelve years into the future so that you can plan for the best and be prepared for the worst. In this webinar, we show you how to create models ranging from simple percentage increases to more complex models that take into account lease renewal assumptions and more.
Rent Manager is a powerful accounting software, and with great power comes great responsibility. In this course, we review the System Preferences for your General Ledger Settings and how they affect your accounting transactions and financial statements. We give you the tools you need to make sure your system is set up just the way you want.
Are you maximizing your earnings potential? Rent Manager allows users to determine the Gross Potential Rent (GPR) of a property so they can use the data to analyze its profitability. In this webinar, we demonstrate the ins and outs of GPR and how to use it to get the most out of your rental properties.
Your tenants haven't paid rent for months now, and you're wondering if you'll ever see that money come in. If you've tried what you can and are done with the matter, you may choose to write it off as bad debt. In this course, we discuss how to log bad debt entries and examine their affect on your financial reports.
Have you ever looked at a financial report and wondered just how the numbers got there? In this course, we explore three key financial reports: the General Ledger, the Profit & Loss, and the Balance Sheet. We discuss their purpose and show how your everyday Rent Manager transactions—such as journal entries, tenant charges and payments, bills and checks, and security deposits—affect each report. Join us to learn to read financial statements with confidence!
Love them or hate them, journal entries are a necessary part of your accounting process. In this webinar, we explore the journal entry tools available in Rent Manager. We explore when you should make a journal entry and when you shouldn’t. We also cover memorized, recurring, and automated journals and show you some tips and tricks along the way!
With Loan Manager, you no longer need a third-party program to manage your owner-financed loans. Whether you have loan-only customers or customers who pay rent in addition to their loan, Loan Manager makes it easy. This course demonstrates and discusses creating customer loans, defining terms and conditions, posting loans, and more.
Closing your books is an integral step in preserving the fidelity of your financial data. Without a formal closing process, there's no guarantee that your reports are entirely accurate. This course provides clear guidance on how to establish and enforce a customizable closing process for your books. We also examine reports that provide valuable insight about your company's performance over the past year as well as procedural tips for handling adjustments that may need to be made to your books during or after the closing period.
Protecting your financial data in Rent Manager is critically important. Rent Manager provides a long list of permissions that govern what your employees can see and do in the software, and it's recommended that you pay attention to how each employee is able to interact with your financial data. In this course, we examine several key accounting-based privileges in Rent Manager as well as how they can be used to prevent booking mistakes and maintain the fidelity of your financial statements.
It’s tax preparation time! Join us to learn best practices to generate owner 1099-MISC forms, vendor 1099-NEC forms, and loan 1098-INT forms from Rent Manager with confidence. In this course, we answer common questions, explain where the numbers come from, highlight essential elements to ensure accuracy, validate amounts, and show how to export 1099s, 1098s, and 1096s.
Administration
Learning Path Course List:
- Managing Your Users
- Dashboard Customization
- Upload Manager and Attachments
- Property and Owner Groups
- Scoreboards
- Task Automation
- Tasks, Appointments, and Calendars
- Introduction to Report Writer
- Basic Importing
- Custom Tabs
There is nothing more important than tracking, managing, and preserving the integrity of your financial data. Rent Manager has the tools you need to make your monthly, quarterly, and year-end close procedures as painless as possible. Watch as we show you how the options to set your accounting close date and protect your financials.
In our importing course, we showed you how to use importing to get set up in Rent Manager. In this webinar, we take it to the next level and show you how to use importing to update existing records! Join us as we go beyond the basics and show you how to create import templates, update specific data, and show you some tips and tricks along the way!
A single property or tenant can be entered into Rent Manager quickly, but what if you are entering fifty? This webinar provides a demonstration and discussion of data entry by means of importing into Rent Manager. Whether you are entering your first thirty tenants or you have recently acquired twenty properties with four hundred tenants, watch as we show you how spreadsheets are prepared and imported to eliminate hours of manual data entry.
Looking to add your logo to your owner statement? Would you like to modify the layout of a printed work order? Rent Manager makes it easy to customize some of the most important forms and statements utilized by your business. This session shows you how to use the Custom Forms tool set to make meaningful changes to customer statements, work orders, owner statements, and more. If you’ve ever wanted to change what displays on your statements, add your company logo, or remove unnecessary form fields, this webinar is for you.
If you open the Tenant List, what do you see? Rent Manager organizes each tenant's information across multiple, tabbed windows. The same is true for other major entities like properties, units, prospects, and so on. Custom Tabs is a special feature that lets you rearrange these tabs or remove tabs altogether for various users. You can even create your own tabs that display the information that your team needs in the order that makes sense for your business. This course will help you take your Rent Manager customization to the next level through Custom Tabs.
Have you ever wondered how you can save time entering new prospect and tenant records into Rent Manager 12 or how to require specific data fields be filled out so all business-critical information is included the first time? Let us show you how! This course takes you through customizing Add Wizards to meet the needs of your employees, your business processes, and specific portfolio needs. Join us to learn how to optimize your Rent Manager 12 experience with customized Add Wizards.
Custom Tabs are a great way to tailor the user experience of your team, but did you know they can also help you make your database more secure? In this course, you'll discover how Custom Tabs can be used to lock down your business data beyond what is possible through our standard user permissions. You'll learn simple but practical strategies that can help you design custom tabs that give you granular control over the information each user is able to manage, information they should see but not touch, and information that should be hidden from them altogether.
It takes a lot of work to run a property management business, and taking advantage of complete, accurate reporting helps ensure that you are working on the right things at the right time. There are many reports to choose from in Rent Manager—over 250!—but which are the most essential in supporting your basic operations? In this course, we explore the cream-of-the-crop reports that measure your efforts with prospects, track occupancies and vacancies, help you stay on top of lease expirations, break down outstanding receivables, identify payables, and more.
Rent Manager is a powerful accounting software, and with great power comes great responsibility. In this course, we review the System Preferences for your General Ledger Settings and how they affect your accounting transactions and financial statements. We give you the tools you need to make sure your system is set up just the way you want.
Going green has become an increasingly popular goal in the property management industry. Becoming more eco-friendly is great for the earth, and it also offers a financial incentive by reducing the cost of the paperwork that moves through your business each day. In this course, you'll be shown how Rent Manager can become a digital filing cabinet for your business. You'll learn how to digitize those loose but important papers floating around your office so that you can pitch those filing cabinets once and for all and manage your files through Rent Manager.
If you could use some help recalling specific details about daily business operations, this is the course for you! Can’t remember the details of a phone call you had five weeks ago? No problem! Rent Manager has you covered. Track information related to calls, emails, visits, reports, or general notes using History/Notes. In this course you’ll discover how to use note types, assign categories, add attachments, and perform a search. Find out how History/Notes can increase your efficiency starting today!
Rent Manager holds data that is critical to running your business effectively. This information can be accessed via system reports, but you may have unique and unusual reporting needs. Thanks to Rent Manager’s high customization capability, you can use Report Writer to generate reports that meet your unique specifications. In this course, we cover how to create a custom report, select which information appears, adjust display settings, and generate and share customized reports.
Rent Manager holds all of your business's most crucial information, and filters are the key to finding what you need in as few clicks as possible. In this course, we dive in to list filters and show you how they can be used to quickly locate records and make quick reports in register view.
Your team is already efficient at the many routines it performs every single day, but wouldn't you like to streamline these routines as much as possible to improve efficiency and reduce data entry errors, particularly on the most basic tasks? From memorizing service issues to creating journal entries, your team’s daily responsibilities are covered; Rent Manager can remember the details of all those items for you! You can also help lighten your team's load by having Rent Manager create recurring bills and service issues for them. This course will show you exciting new options for improving your process even further!
Rent Manager holds your most important business information. Managing what your users can see and do in Rent Manager is the key to managing and protecting this key data. In this webinar, we walk you through the best practices of basic user setup in Rent Manager. You’ll leave ready to give your users the tools they need to do their jobs efficiently while protecting your data.
Importing makes it easy add data to Rent Manager, but did you know it can be used to perform batched updates to your database? In this course, you will discover how to generate export files that can be reimported into Rent Manager to instantly update hundreds or even thousands of records at once! We show you how to write export reports that could potentially save you hours of tedious data entry each month.
This course examines Metered Utilities Plus (MU+). MU+ is a special kind of meter type that allows for advanced utility rate calculations through scripting. This session explores the benefits of MU+, the situations where MU+ is required, and how to create and manage these meter types in Rent Manager.
Closing your books is an integral step in preserving the fidelity of your financial data. Without a formal closing process, there's no guarantee that your reports are entirely accurate. This course provides clear guidance on how to establish and enforce a customizable closing process for your books. We also examine reports that provide valuable insight about your company's performance over the past year as well as procedural tips for handling adjustments that may need to be made to your books during or after the closing period.
Rent Manager’s property-level accounting makes it easy to run complete financial reports for individual properties and your entire portfolio in just a few quick clicks. But what if you want to report on a specific group of properties? Property and Owner Groups make this possible without manually selecting each property. In this course, we show you how to create and use Property and Owner Groups. We also show you how to use filtered property groups to dynamically update your groups based on your chosen criteria.
Task Automation lets you establish automated posting schedules for recurring charges, late fees, and more. This course examines how to activate this feature in Rent Manager and then establish posting schedules (also called recurrence patterns) for various activities in the program.
Rent Manager is a powerful database that holds everything you need to know about your business and your customers. In this webinar, we show you how to quickly search and locate your data right when you need it using the filters, hyperlinks, and search tools available in the program. Join us to learn the shortcuts the professionals use to easily find information in Rent Manager.
Protecting your financial data in Rent Manager is critically important. Rent Manager provides a long list of permissions that govern what your employees can see and do in the software, and it's recommended that you pay attention to how each employee is able to interact with your financial data. In this course, we examine several key accounting-based privileges in Rent Manager as well as how they can be used to prevent booking mistakes and maintain the fidelity of your financial statements.
upload manager allows Rent Manager Online customers to easily bring pictures, documents, and other files into Rent Manager and attach them to relevant accounts. In this webinar, we show you how to set up upload manager, attach your files in the program, and use upload manager to easily create bills. We also show you the basics of using and managing attachments throughout the program.
Basic Setup
Learning Path Course List:
- Chart Accounts
- Charge Types
- Properties and Rental Units
- Tenants
- Recurring Charges
- Vendors
- Owner Setup
- User Defined Fields
- Managing Your Users
- General Ledger Settings
- Beginning Balances
- Basic Importing
In our importing course, we showed you how to use importing to get set up in Rent Manager. In this webinar, we take it to the next level and show you how to use importing to update existing records! Join us as we go beyond the basics and show you how to create import templates, update specific data, and show you some tips and tricks along the way!
A single property or tenant can be entered into Rent Manager quickly, but what if you are entering fifty? This webinar provides a demonstration and discussion of data entry by means of importing into Rent Manager. Whether you are entering your first thirty tenants or you have recently acquired twenty properties with four hundred tenants, watch as we show you how spreadsheets are prepared and imported to eliminate hours of manual data entry.
Whether you are new to Rent Manager or have added a new property to your portfolio, you need to enter beginning balances to lay the foundation of accurate financial reporting. In this webinar, we discuss the importance of your GL start date, outline what data should be entered, and show the options to enter that data. We also discuss special considerations for cash vs. accrual basis and provide best practices along the way!
Rent Manager is a powerful accounting software, and with great power comes great responsibility. In this course, we review the System Preferences for your General Ledger Settings and how they affect your accounting transactions and financial statements. We give you the tools you need to make sure your system is set up just the way you want.
Rent Manager holds your most important business information. Managing what your users can see and do in Rent Manager is the key to managing and protecting this key data. In this webinar, we walk you through the best practices of basic user setup in Rent Manager. You’ll leave ready to give your users the tools they need to do their jobs efficiently while protecting your data.
Basic Usage
Learning Path Course List:
- Rent Manager Interface
- History/Notes
- Leases
- One-Time Charges
- Recurring Charges
- Tenant Payments
- Tenant Prepayments
- Bank Deposits
- Late Fees
- Checks
- One-Time Bills
- Bill Payments
- Security Deposit Setup and Collection
- Security Deposit Refunds
- Prospects
- Move-Out Processing
- Reporting Overview
- Letter Templates
- Emailing from Rent Manager
- Tasks, Appointments, and Calendar
Email is an extremely powerful communications tool, and in this webinar, we show you how to send data-rich electronic communications through Rent Manager. We discuss how to set up the email feature in Rent Manager, review where you can send emails from within the program, and learn how to easily track and store this communication in Rent Manager. You won’t want to miss this helpful session!
If you could use some help recalling specific details about daily business operations, this is the course for you! Can’t remember the details of a phone call you had five weeks ago? No problem! Rent Manager has you covered. Track information related to calls, emails, visits, reports, or general notes using History/Notes. In this course you’ll discover how to use note types, assign categories, add attachments, and perform a search. Find out how History/Notes can increase your efficiency starting today!
Let Rent Manager do the work for you! Rent Manager can save you time by calculating late fees and even posting them automatically. This course will teach you the basics of late fees, the ins and outs of the late fee task automation schedule, and customization options to help make this feature work best for your business.
Are you spending too much time sending emails or mailing notices? Do you wish you could compose a message with a click of a button? In this course, we show you how to use Rent Manager’s Letter Template Manager to simplify the process. We show you how to design letter templates that automatically pull information from your Rent Manager database into customized letters. Then we demonstrate how to generate the letters and distribute them to your tenants with just a few clicks. Join us to learn more about this time-saving feature.
Are you a property manager or employee who handles moving tenants out of your properties? If so, this webinar is for you! Watch as we go through the move-out process while making the most of the Rent Manager resources at your disposal. We will also show best practices on processing security deposits, charging for maintenance, and much more!
Rent Manager is a robust database that holds all the information you need to run your operations. It comes packed with features that make getting to the exact data you need quick and easy. In this course, our Rent Manager expert gives you some crucial tips to help you navigate the program faster than you ever thought possible.
Prospects are crucial to the ongoing health of your business. Whether you do extreme marketing and only accept online applications or you do everything old school, you juggle many things to turn prospects into tenants, and your software should streamline this process and keep you organized. In this course, we show you how Rent Manager makes it a breeze to record all their information in one place, screen them, schedule appointments, track every interaction, and move them in after they sign on the dotted line.
Rent Manager offers over 250 reports to help you analyze every aspect of your business performance. In this course, we discuss how to fully utilize Rent Manager's reporting suite by examining popular reports and learning how to drill down on account totals, memorize report settings, export report data to a variety of formats, use grid view, and more!
After a tenant moves out, it’s time to refund their security deposit. In this webinar, we explore how to process security deposit refunds in Rent Manager. We show you how to handle different banking considerations as well as some tips and tricks along the way. In the event your tenant isn’t getting their money back, we also cover how to allocate or forfeit those funds as income to your management company.
Security deposits are one of the most common charges in property management. Whether you were holding security deposits in the bank before you started using Rent Manager or you just received a new security deposit payment, Rent Manager makes it easy to collect and manage security deposits. In this course, we cover how to set up security deposits in your system, collect security deposits, deposit payments into one or multiple bank accounts, and run related reports.
You’ve got a lot going on. Rent Manager can help you make sure nothing falls through the cracks. In this webinar, we explore Rent Manager’s built-in Calendar feature and how it can help you run your business. You’ll learn how to view items added to the calendar automatically, add your own appointments, sync the calendar to your own calendar, and share your calendar with other users. Plus, we’ll go over some best practices for tracking your Tasks and To-Do items in Rent Manager so you don’t miss a beat!
Tenant prepayments are part of daily life for a property manager. Rent Manager provides many options and system preferences to determine how these transactions should be handled. In this webinar, we take a detailed look at these options and exactly what they mean for your financial data. We make sure you know all of the best tips to easily enter these transactions and produce accurate financial reports.
Communication
Learning Path Course List:
- Letter Templates
- Emailing from Rent Manager
- Text Messaging
- History/Notes
- AR Automation
Rent Manager’s Letter Templates allow you to pull dynamic information unique to the letter recipient. In this course, we show you how to take your letter customization to the next level by going beyond the basics and demonstrating scripting techniques you can use to perform advanced filtering, tailor your formatting to show information exactly the way you want to see it, and display data over and above what we can see with insertable fields.
Tracking down tenants who haven't paid can be time-consuming. Rent Manager's AR Automation feature helps you keep track of which tenants have not paid as well as how long they have been delinquent and then sends them a series of follow-up emails or text messages. In this course, we'll cover how to set up and manage AR Automation in Rent Manager to help you get paid.
To assist your operation and help you adapt to current conditions, we’ve put together a special webinar that explores Rent Manager’s mass communication and automation capabilities. These tools can help your operation—whether you’re working in the office or remotely or working now or in the future. Join us as we explore how to make the most of resources including Web Chat, Mass Emailing, Text and Phone Broadcasting, Automated Notifications, and Accounts Receivable Automation.
Email is an extremely powerful communications tool, and in this webinar, we show you how to send data-rich electronic communications through Rent Manager. We discuss how to set up the email feature in Rent Manager, review where you can send emails from within the program, and learn how to easily track and store this communication in Rent Manager. You won’t want to miss this helpful session!
If you could use some help recalling specific details about daily business operations, this is the course for you! Can’t remember the details of a phone call you had five weeks ago? No problem! Rent Manager has you covered. Track information related to calls, emails, visits, reports, or general notes using History/Notes. In this course you’ll discover how to use note types, assign categories, add attachments, and perform a search. Find out how History/Notes can increase your efficiency starting today!
Are you spending too much time sending emails or mailing notices? Do you wish you could compose a message with a click of a button? In this course, we show you how to use Rent Manager’s Letter Template Manager to simplify the process. We show you how to design letter templates that automatically pull information from your Rent Manager database into customized letters. Then we demonstrate how to generate the letters and distribute them to your tenants with just a few clicks. Join us to learn more about this time-saving feature.
From security deposits to key codes and welcome letters, the move-in process can become overwhelming. By establishing a move-in workflow that allows you to track, manage, and communicate details both within your organization as well as to your newest tenants, everyone will be on the same page. In this webinar, we show you how to get the most out of Rent Manager to make move-ins a breeze!
Did you know that you can personalize each users’ settings in Rent Manager? Wouldn’t it be great if you could tailor them individually? Great news: you can! In this course, we show you how to customize a user’s settings for key features, such as calendar integrations and upload manager, to ensure their best experience possible.
Your tenants live busy lives, and the mobile app rmResident can help them get things done on the go. Your tenants can make payments, submit service issues, and look up their account history via rmResident on their Android or iOS device. Check out this course to learn more about these exciting features.
rmVoIP integrates the NDT phone system with Rent Manager to provide one seamless communications framework. The integrated system automatically identifies and opens tenant/vendor/owner information in Rent Manager when a call is received and gives you quick access to history/notes, service issues, transactions—anything you may need to assist in the conversation. This course shows you how to set up rmVoIP in Rent Manager and how to use its features when receiving different types of calls.
Rent Manager offers you the ability to create electronic, signable lease documents that can be sent to prospects or tenants using Tenant Web Access. This course will show you how to create signable documents, publish them to Tenant Web Access, and complete the signing process.
Tenant Web Access is a fully customizable, online portal designed for your tenants. This site lets them access their account information, make payments, submit service issues, sign documents digitally, and so much more! In this course, you'll learn everything that TWA is capable of and how to configure this portal to your specific needs.
Using the Text Messaging feature in Rent Manager is a great way to track all of your tenant, prospect, owner, and vendor communication in one place. In this course, you’ll learn to how to enable and set up the text messaging feature. You’ll also learn how to use two-way texting with the Text Messaging Center and how to send out text broadcasts to a group of people at the same time.
Rent Manager’s Violations feature makes it easy to issue and track violations to the covenants, conditions, and restrictions issued by your communities. In this webinar, we show you how to set up violations and issue letters and track escalations, charge violation fees, and more.
Rent Manager offers multiple ways to instantly communicate with tenants, prospects, or owners through your website or linked web portal (Tenant Web Access or Owner Web Access). In this course, we show you how to enable web chat, manage chat queues, and add chat links to your sites.
Cursos en español
Antes de que un inquilino se instale en una unidad, hay varias cosas que usted debe hacer. Primero, usted debe encontrar a una persona que quiere firmar un contrato. En este curso, usted aprenderá a crear inquilinos potenciales, registrar comunicación y convertirlos en inquilinos cuando firmen contratos.
Customization
Learning Path Course List:
- User Defined Fields
- Property and Owner Groups
- List Filters
- Dashboard Customization
- Personal Preferences
- Scoreboards
- Custom Tabs to Manage Workflows
- Letter Templates
- Introduction to Report Writer
The layout of a property can influence what matters to future tenants—available amenities, the cost of rent, and accessibility, for example. Matching prospective tenants with units that meet their needs can increase tenant satisfaction and retention. Rent Manager's bird's eye view allows you to view unit information within a custom map of your property. In this course, we demonstrate how to create a map, add valuable overlays that include unit information, and launch the final product for use in your day-to-day business practices.
Looking to add your logo to your owner statement? Would you like to modify the layout of a printed work order? Rent Manager makes it easy to customize some of the most important forms and statements utilized by your business. This session shows you how to use the Custom Forms tool set to make meaningful changes to customer statements, work orders, owner statements, and more. If you’ve ever wanted to change what displays on your statements, add your company logo, or remove unnecessary form fields, this webinar is for you.
Rent Manager’s Custom Tabs feature allows you to tailor the data displayed on a tab within your database. Did you know you can use this feature to help you manage workflows? In this webinar, we show you how by walking you through the creation of a Custom Tab to manage a sample tenant eviction workflow.
Have you ever wondered how you can save time entering new prospect and tenant records into Rent Manager 12 or how to require specific data fields be filled out so all business-critical information is included the first time? Let us show you how! This course takes you through customizing Add Wizards to meet the needs of your employees, your business processes, and specific portfolio needs. Join us to learn how to optimize your Rent Manager 12 experience with customized Add Wizards.
The dashboard is the first thing you see when you log into Rent Manager. It displays quick at a glance information to help you manage your business. In this webinar, we show you how to get the most of the dashboard through customization. Join us as we show you how to add, format, and filter tiles to show you exactly what you need—and nothing you don’t! We also cover some tips and tricks along the way!
Email is an extremely powerful communications tool, and in this webinar, we show you how to send data-rich electronic communications through Rent Manager. We discuss how to set up the email feature in Rent Manager, review where you can send emails from within the program, and learn how to easily track and store this communication in Rent Manager. You won’t want to miss this helpful session!
Are you ready to take your financial reporting to the next level? Financial Report Writer (FRW) makes it possible to design your own balance sheets, P&Ls, cash flows, and other reports that primarily examine general ledger data. In this introductory course, you'll learn the core tools within FRW that can help you make minor modifications to these standard reports or create your own financial reports from scratch.
Rent Manager holds data that is critical to running your business effectively. This information can be accessed via system reports, but you may have unique and unusual reporting needs. Thanks to Rent Manager’s high customization capability, you can use Report Writer to generate reports that meet your unique specifications. In this course, we cover how to create a custom report, select which information appears, adjust display settings, and generate and share customized reports.
Are you spending too much time sending emails or mailing notices? Do you wish you could compose a message with a click of a button? In this course, we show you how to use Rent Manager’s Letter Template Manager to simplify the process. We show you how to design letter templates that automatically pull information from your Rent Manager database into customized letters. Then we demonstrate how to generate the letters and distribute them to your tenants with just a few clicks. Join us to learn more about this time-saving feature.
Rent Manager holds all of your business's most crucial information, and filters are the key to finding what you need in as few clicks as possible. In this course, we dive in to list filters and show you how they can be used to quickly locate records and make quick reports in register view.
From security deposits to key codes and welcome letters, the move-in process can become overwhelming. By establishing a move-in workflow that allows you to track, manage, and communicate details both within your organization as well as to your newest tenants, everyone will be on the same page. In this webinar, we show you how to get the most out of Rent Manager to make move-ins a breeze!
We introduced the Move-In Wizard to consolidate and streamline the process of converting prospect accounts into new tenants. The wizard helps you set up important tenant account settings, update contacts, and even establish recurring and one-time charges. Even better, this wizard can be customized with additional functionality like automating emails sent to the tenant or kicking off projects or calendar tasks. This webinar will show you how to effectively utilize the Move-In Wizard for your business!
Did you know that you can personalize each users’ settings in Rent Manager? Wouldn’t it be great if you could tailor them individually? Great news: you can! In this course, we show you how to customize a user’s settings for key features, such as calendar integrations and upload manager, to ensure their best experience possible.
Rent Manager’s property-level accounting makes it easy to run complete financial reports for individual properties and your entire portfolio in just a few quick clicks. But what if you want to report on a specific group of properties? Property and Owner Groups make this possible without manually selecting each property. In this course, we show you how to create and use Property and Owner Groups. We also show you how to use filtered property groups to dynamically update your groups based on your chosen criteria.
Do you need a little customization when it comes to the information you see at a glance? If so, join us as we explore the easy ways to customize the scoreboards for your primary entities in Rent Manager, such as tenants and properties. Scoreboards display key, at-a-glance information about your records. In this webinar, we demonstrate how a single user can modify their own scoreboard, and how scoreboards can be created and assigned to different individuals and teams in your company.
Are you having trouble keeping your maintenance issues organized in Service Manager? In this webinar, we show you how to make the most of this feature by customizing your service issue lists. The customization options in Service Manager make it an incredibly flexible tool that allows you to sort all of your open issues into separately managed lists so you can track everything you need to see and filter out what you don’t.
You’ve got a lot going on. Rent Manager can help you make sure nothing falls through the cracks. In this webinar, we explore Rent Manager’s built-in Calendar feature and how it can help you run your business. You’ll learn how to view items added to the calendar automatically, add your own appointments, sync the calendar to your own calendar, and share your calendar with other users. Plus, we’ll go over some best practices for tracking your Tasks and To-Do items in Rent Manager so you don’t miss a beat!
Express
Learning Path Course List:
- Introduction to Rent Manager Express
- Tenants
- Contacts
- Emailing
- One-Time Charges
- Payments
- Payables
- Reporting
Performing regular bank reconciliations increases quality control and provides assurance that Rent Manager accurately mirrors the balance and transactions of your real-life bank account. In this course, we'll show you how to complete both the manual and electronic reconciliation process as well as troubleshooting techniques to help pinpoint discrepancies using Rent Manager Express.
Rent Manager Express lets you add, view, and manage the additional contacts that are associated with your primary tenant and prospect accounts. This course demonstrates how to find those contacts within Express and manage them.
Course Objectives:
• Create new contacts
• Duplicate and/or delete contacts
Rent Manager Express is the web-based version of our Rent Manager 12 flagship product. There are tons of customizations that exist between Rent Manager 12 and the Rent Manager Express platform, and in this course, you'll learn how to manage a few critical customizations that will affect your user experience. Discover how to manage dashboards, change your default screen, "favorite" useful pages, and even adjust the color and font size of Rent Manager Express. Most importantly, you'll learn how to customize the unique layout of Rent Manager Express (similar to Custom Tabs in Rent Manager 12) to create a truly streamlined user experience for your team.
Rent Manager Express can email letters and reports to specific individuals. This course provides a basic walk-through of the necessary steps to send emails out of the program.
Course Objectives:
• Send emails from letter templates
• Compose and send one-time emails
• Email reports
Rent Manager Express is the web-based version of ourRent Manager 12flagship product. Express gives you access to the Rent Manager experience from any web-enabled device and allows you to perform key duties as a fee-based manager such as collecting management fees and paying owners on the go. In this course, you'll learn how to perform fee-based management tasks in Express like creating owners, posting management fees, writing owner checks, and more.
Are you maximizing your earnings potential? Rent Manager Express allows users to determine the Gross Potential Rent (GPR) of a property so they can use the data to analyze its profitability. In this course, we demonstrate the ins and outs of GPR and how to use it to get the most out of your rental properties.
Rent Manager Express is the web-based version of our Rent Manager 12 flagship product. In this course, you'll learn how to navigate the sleek and intuitive interface of Express. While this program follows the same business logic as your desktop client, Rent Manager Express utilizes a responsive web layout to display your portfolio data. Learn how to navigate key windows of data, find information through Command Launch and other search and filter tools, and use the action bar to perform quick actions like you could with the right-click menu in Rent Manager 12. You'll even learn how to leverage your web browser to further navigate Rent Manager Express!
Rent Manager Express makes it easy to manage the transaction ledger of a prospect or tenant and post new charges as needed. This course is designed to show you how to access charge information within Express and the various ways you can add or manage those transactions.
Course Objectives:
• Access the transaction register of a tenant or prospect
• Add charges
• Edit or delete charges
Rent Manager Express is the web-based version of our Rent Manager 12flagship product. Express helps you access the Rent Manager experience from any web-enabled device, and this includes managing your payables. In this course, you'll learn how to perform key payables tasks within Rent Manager Express, including creating vendors, writing checks, creating and paying bills, and more.
Rent Manager Express can help you receive payments from tenants or prospects. In this course, you'll learn how to receive payments, prepayments, and perform other payment-related actions like processing an NSF.
Course Objectives:
• Receive a payment
• Process prepayments
• Process a non-sufficient funds (NSF) transaction
Keeping track of your potential tenants provides useful information to help streamline your workflow and assists with important business decisions. In this course, we discuss how to track communication with your prospects, quickly find units to meet their needs, convert them into tenants, and run reports that can assist with understanding marketing effectiveness and trends.
Moving tenants out and doing inspections may be time-consuming, but handling their security deposit refunds doesn’t have to be. Whatever your refund process, you can record it all in Rent Manager Express. This course walks through the options for completing full and partial refunds and shows how easy it is to record funds transfers between banks. You’ll also learn the ways to provide refund details to your tenants and the essential reports you should be reviewing and comparing to ensure your refunds are done correctly and quickly.
Do you find yourself running the same reports on a regular basis and wishing there was a faster way? Great news! Our Report Batch feature makes running a series of reports possible with a single click. In this webinar, we use Rent Manager Express to show you how to create report batches, store report options, share your batches with other users, automate your report batches, and more.
Rent Manager Express offers the same reporting suite that's available in Rent Manager 12. This course will teach you how to run and deliver these reports to recipients as well as the unique functionality that exists within reports generated through Express.
Course Objectives:
• Run reports
• Memorize reports
• Send reports
Rent Manager Express helps you enter, track, manage, and resolve service issues through any web-enabled device. This course will walk you through the basics of tracking a service issue from creation to close.
Course Objectives:
• Create service issues & recurring issues
• Manage issue lists
• Close issues
Rent Manager Express lets you manage your tenants through any web-enabled device. This course is designed to walk you through the basics of accessing these accounts and then performing standard activities like adding tenants, renewing leases, and more.
Course Objectives:
• Learn how to access your tenants through Rent Manager Express
• Add tenant accounts
• Renew leases
Industry
Associations
If you manage associations or other communities that place restrictions on how residents can modify their homes, the Architectural Requests feature set is for you. This can help you manage individual requests like, “Can I put an in-ground pool into my backyard?” and, “I want to paint my mailbox hot pink!” directly through Rent Manager. Further, you can even set up boards and committees to vote on these requests. Join us as we walk through the setup, tracking, and approval of resident architectural requests in Rent Manager.
Do you manage homeowners associations? In this course, we show you the best practices for charging and collecting dues and then paying the HOA board. Join us for this introductory course as we discuss unique setup considerations related to HOAs and learn some tips and tricks along the way!
Rent Manager’s Violations feature makes it easy to issue and track violations to the covenants, conditions, and restrictions issued by your communities. In this webinar, we show you how to set up violations and issue letters and track escalations, charge violation fees, and more.
Commercial
Do you have commercial properties in your portfolio and charge Common Area Maintenance (CAM)? If so, watch this course as we show you how to easily reconcile your CAM in Rent Manager. We'll also demonstrate creating Commercial Recoverable Expenses (CRE) chart accounts and charge types and more.
If you have commercial properties in your portfolio, it’s almost certain you’re charging your tenants for Common Area Maintenance (CAM) or Commercial Recoverable Expenses (CRE). Rent Manager makes the CRE process a breeze. In this course, we demonstrate how to create CRE GL accounts and charge types, set up commercial leases, and charge commercial tenants for CAM, taxes, and insurance based on their leases.
Manufactured Housing
Do you follow certain procedures when purchasing, moving, or maintaining an asset? Would you like to monitor assets as they progress through each step? Use asset workflows to ensure the statuses assigned to your assets reflect your company's real-life processes! In this course, we show how to set up a workflow, kick off the workflow for an asset, and advance the asset through to the end.
Rent Manager is a highly customizable software full of tools to help you manage manufactured home communities. In this webinar, we showcase features that will help you track lots, manufactured homes, loans, meter readings, and more! Join us to learn how Rent Manager can streamline your community management practices!
Do you lease out more than just residential or commercial spaces? Perhaps you allow tenants to rent parking spots, major appliances, or even entire homes! Rent Manager supports these offerings through two features: Other Rentable Items and Assets. In this session, we examine how these features work, how to set them up, and how to rent them out.
Student Housing
Account Groups allow you to group together two or more tenant accounts for transactional purposes while maintaining individual account records for each tenant. This is a great tool to put in place if you want roommates to have individual tenant accounts but also want to generate a single statement for their transactions. In this webinar, we show you how to create account groups and manage changes to them as well as how account group transactions work on the tenant's transaction ledger and in your financial statements.
A tenant's lease is about to end, and you need to know if they are staying or going. With Rent Manager's Lease Renewal Offers feature, you can easily create and track new lease offers made to tenants. In this course, you'll learn the key steps in the lease renewal process including creating lease renewal offers, renewing accepted leases, and what to do if a tenant is moving out. You'll also see how you can use signable documents to handle the entire lease renewal process online.
Do you manage student housing and are looking for how to best use Rent Manager? This course will be taking a look at some of the many features within Rent Manager that assist with student housing. From account groups and online applications to tenant web access and move-in/move-out wizards, we will better equip you for your task ahead!
Integrations
This Tech Tuesday, join Aargh Software as they introduce the concept of Single Source of Truth (SSOT) data in property management firms, what that means for Rent Manager users, and how you can easily adopt some simple concepts to move faster and more accurately. Aargh offers software that takes advantage of data to provide better service with less effort, including Email2CRM that enables your staff to automatically create Rent Manager service tickets and history notes for tenants, prospects, units, properties, owners, and vendors right from their Outlook or Gmail account.
This course covers the following:
- What is SSOT data in property management?
- Data silos: What’s your strategy to bring data together?
- Demo of Aargh’s Email2CRM and Outlook/Gmail integration with Rent Manager.
- How SSOT data is used for reporting, automation, communication, and team management with KPI benchmarks.
- Demo of Aargh’s NOTIFY!!! which helps facilitate a better service experience with tenants.
Property managers across North America are facing a new reality of increased service requests, impatient tenants and owners, frustrated trades, and heightened litigation. Peter Best, President/Broker of Magnum York Property Management, has been on the leading edge of technology adoption, integration, and connectivity with Rent Manager for over ten years. He and his partner, Stephen King, join us in this Tech Tuesday to introduce Aargh Software’s Email2CRM Rent Manager integration for Outlook and Gmail. Join us for discussions and demonstrations on how to create a better, more efficient tenant service experience leveraging technology, training, and ticketing.
This course covers the following:
- How to use custom email addresses to forward or blind carbon copy emails and automatically create service tickets and history/notes for prospects, tenants, units, properties, owners, and vendors.
- The importance of getting your data together and utilize “Single Source” data.
- Ways to use service measurement and benchmarking to monitor profitability on an ongoing basis.
- A demonstration of Aargh Software’s seamless integration with Rent Manager.
The property management industry faces an increasing number of challenges today. One of the greatest difficulties is tenant screening. While automation leads to increased efficiencies, it can also cause unintended consequences and drawbacks. In this Tech Tuesday, join the experts from Acranet as they discuss how cities and states are changing application regulations in response to current tenant-screening practices.
This course covers the following:
- Legal obligations for tenant screening companies.
- Tenant screening industry background and updates.
- Trending lawsuits.
- Criminal searches, address verification, evictions, and more.
- Acranet’s seamless integration with Rent Manager.
Streamlined processes tailored to your business create efficiencies that eliminate mistakes, save time, and save money. This Tech Tuesday, join Joseph Schultz of Allset Property Management to learn how his business is leveraging Rent Manager’s open API to streamline tools within the program. As a Rent Manager customer, Joseph reviews how Allset Property Management has customized its API functionality to solve specific business needs. And we review examples of how complex property management tasks can be simplified into time-saving processes.
This course covers the following:
- How implementing new processes can reduce mistakes by adopting consistent, repeatable procedures.
- Real-world business examples of how leveraging an open API platform can benefit your operation.
- How to streamline standard property management processes, including certified mailings, service issue management, and make ready management.
- Ways to utilize Rent Manager's open API platform to create custom solutions for your business that transform tedious processes into just a few mouse clicks.
- A demonstration of Allset Property Management’s custom solutions.
Many communities have leveraged online applications to reduce approval response time for prospective tenants. While the quick turnaround time is a positive, there are some inherent risks associated with conducting business digitally. In this Tech Tuesday, the prospect screening professionals from AmRent take an in-depth look into fraud opportunities in the property management industry and the massive impact it can have on your business. Learn how to spot the early signs of fraudulent activities and safeguard your operation from deception long term.
This course will cover the following:
- Examples of digital fraud in the property management industry
- How to spot falsified income documentation
- The different types of fraud to which your business could be subjected
- The consequences of rental fraud—increased evictions, financial loss, reputational damage, and forced turnover well before the typical end-of-lease cycle
- Fraud detection solutions
- A demonstration of AmRent’s seamless integration with Rent Manager
Keeping up with statewide laws and regulations can feel like a full-time job. As soon as you think you’re adhering to all of the protocols, new policies are implemented. In this Tech Tuesday, the experts from AmRent dive into the tenant screening industry. They’re sharing which Fair Credit Reporting Acts (FCRA) laws are dated and which are current. AmRent gauges the impact of criminal records, past evictions, as well as HUD’s guidance on the use of criminal records. Leave this webinar with a more defined understanding of what’s expected of your team during the tenant screening process and the responsibilities of the screening company.
This course covers the following:
- An overview of the Fair Credit Reporting Act and state based FCRAs
- HUD’s guidance on use of criminal records
- New laws on the horizon
- The real impact of criminal and eviction records
- Insight into what the property management company is responsible for in the screening process
- A demonstration of AmRent’s seamless integration with Rent Manager
Rent Manager's screening feature is an effectual integration that provides the ability to check a prospect's credit, criminal, and eviction histories prior to entering into a rental agreement. In this course, you'll learn how to perform screenings and configure the process to best suit your business.
The property management industry is consistently impacted by change, whether it is technology or business related. Have your resident-screening practices adapted to these changes? In this Tech Tuesday, join our preferred resident screening partner, AmRent, to discuss the changes impacting your screening process.
This course covers the following:
- Recent legislation and the use of criminal records.
- Increased fraud.
- The need for integrated partners to help navigate these changes.
- AmRent’s seamless integration with Rent Manager.
In this course, join Apartment List Chief Economist Igor Popov, PhD, as he explores how renter behaviors and personas continue to evolve throughout 2020. Are a new group renters searching in the marketplace in the wake of the coronavirus pandemic? Is real-time search data revealing changing preference patterns amidst an economic downturn? Join this webinar to learn how these trends will continue to reconfigure the housing market in years to come. Discover the latest analyses of Apartment List marketplace behavior, and get a glimpse of the platform’s capabilities with a product demo.
As the multifamily housing industry continues to grow, finding and maintaining technicians that are both qualified and quality has become a primary focus. Once maintenance teams are place, ensuring smooth communications between staff and residents is the next hurdle in honing a efficient operation. Emphasizing effective engagement in these two critical areas of management success is central to AppWork’s mission. In this Tech Tuesday, the experts from AppWork discuss bridging the communication gap between residents and maintenance teams, promoting their involvement as essential in a successful community.
This course covers the following:
- How maintenance staffing shortages are affecting the multifamily housing industry.
- Ways to increase your retention rates with streamlined maintenance.
- How to streamline communications between your tenants and maintenance staff.
- How technology is impacting the future of maintenance.
- A demonstration of AppWork’s seamless integration with Rent Manager.
You most likely have embraced financial technology in your personal life with common tasks such as depositing checks via a bank app, splitting a bill through a digital wallet or setting up an automatic payment. So why are some organizations so hesitant to accept this technology? The benefits of financial technology like accounts payable automation are hard to ignore, but some organizations just are not ready to commit. In this Tech Tuesday, join Craig Grisez from AvidXChange as he shares the five biggest factors preventing companies from adopting new financial technology and how to combat them – with No-Cost AvidPay being a great solution.
This course covers the following:
- How to evaluate your current financial technology process.
- Top five factors preventing companies from adopting new technology.
- How to overcome these common challenges.
- AvidXChange’s seamless integration with Rent Manager.
Fully implemented accounts payable (AP) automation can liberate your finance teams from piles of paper, mundane data entry, and wasted cash. But how do you ensure that you are fully implementing your AP software? In this Tech Tuesday, the experts from AvidXChange explore how to take AP automation solutions to the next level. We will discuss how to use AP automation to streamline operations, strengthen supplier relations, and sustain business growth.
This course covers the following:
- How businesses are leveraging AI to transform their capabilities.
- Ways to generate quality leads through savvy digital marketing.
- How AP automation benefits can grow alongside your business and its finance team.
- What automation you can utilize to maximize your ROI.
- A demonstration of AvidXChange's seamless integration with Rent Manager.
AvidXchange uncovered three major trends poised to play a role within your finance team this year: hybrid work, inflation, and data analytics/AP automation. On this Tech Tuesday, AvidXchange will discuss the trends and solutions that could reshape your department and your property management company.
This course covers the following:
- How inflation has impacted the relationship between clients and vendors
- How data and analytics are empowering finance teams to make better decisions
- Technology solutions that add visibility and efficiency to your AP processes in a hybrid work model
- How invoice and payment automation can work for your finance team in the ever-evolving real estate industry
- AvidXchange’s seamless integration with Rent Manager.
How much paper do you think goes in and out of your accounts payable (AP) department each week, month, and year? It’s likely a lot more than you think. When your AP team operates using paper invoices and checks, you could be spending more time tracking them down than you are reviewing and approving, which could even lead to inaccurate spending and prevent you from forecasting correctly in the future. This Tech Tuesday, the AP experts from AvidXchange discuss the overwhelming benefits of going paperless and automating your accounts payable processes.
This course covers the following:
- Gaining access to your invoices and payments anytime, anywhere.
- Increasing security when it comes to your business’s cash flow.
- How to save your company money while being able to better forecast the future.
- How to implement paperless processes into your operation.
- AvidXchange’s seamless integration with Rent Manager.
Slow accounts payable processes can put strain on your company’s relationship with vendors. In this Tech Tuesday, the experts from Quadient Accounts Payable by Beanworks will join us to uncover common practices that disrupt your accounts payable workflow. Plus, you’ll learn both non-automated and digital solutions for a frictionless process.
This course covers the following:
- Common practices that hinder accounts payable workflows (POs, invoices, payments, expenses).
- Non-automated solutions to improve accounting functions.
- How digitization solves remote-work challenges.
- Quadient Accounts Payable by Beanworks’ seamless integration with Rent Manager.
Is your manual AP process hiding hidden fees? According to Levvel Research, the $15 it costs to process a single invoice manually doesn’t account for the time your staff spends chasing approvals or on reconciliations when a human error is made. Technology has come in a long way in saving your AP team time and money. In this Tech Tuesday, join the experts from Beanworks to discover the tools modern AP teams are using to simplify their workflows and reduce error-prone and time-intensive tasks such as data entry and approval follow-up.
This course covers the following:
- How to reduce the cost of manual AP tasks by more than 80 percent
- Ways to mitigate AP risks in your process, including limiting errors and fraud in invoice processing
- How to enable your team to work effectively from anywhere using automated tools
- Steps you can take to gain a 360-degree view of your AP workflows
- A demonstration of Beanworks' seamless integration with Rent Manager
Does your website increase leases while you sleep? This presentation was created for multifamily owners and managers who need to increase occupancy rates but don't have the time to waste on strategies and tools that don't work. On this Tech Tuesday, the experts from BeSwifty will show you how to transform your website so it drives rental growth on its own.
This course covers the following:
- Ways to drive more qualified renter traffic to your website without breaking the bank.
- How to set up your website so it sells your property and a renter is able to easily picture themselves living there.
- The necessary components for a website that converts prospects into residents, including CTA's, special floorplans, and recapturing tactics.
- A demonstration of BeSwifty’s seamless integration with Rent Manager.
It can be difficult for real estate investors to find a data solution that delivers a complete view of their investments and performance. In this Tech Tuesday, join the experts at BetterCapital to discover how investors and property managers can use KPIs to easily track investment performance using a single platform. Now with BetterCapital’s integration with Rent Manager, you can see all of your data in one place. Using one login, connect your bank account, Google Drive, or any other account to get a consolidated view of your financial portfolio. Access all the data you need and track your investments with ease.
This course covers the following:
- Background on BetterCapital.us.
- Definition and examples of KPIs.
- How you can customize the platform to your needs.
- How owners/investors benefit from this.
- Demonstration of BetterCapital's seamless integration with Rent Manager.
To stay competitive, it’s critical to continually review your website using the most up-to-date statistics available. This Tech Tuesday, the experts from BetterNOI discuss how to monitor data to make the most of your technology. We review how to digitize your processes and how to analyze your data to see what strategies are effective and where you can improve.
This course covers the following:
- Why website traffic is so important and how to identify where your visitors are coming from.
- How to utilize Chatbots to connect with more potential tenants, especially phone-weary individuals.
- Ways to maximize your application and leasing process using virtual applications, digital wait list, and online leasing.
- How to tell what is working and what needs to be updated in your process by reviewing the data connected to your marketing dollars, website, digital applications, and online leasing.
- A demonstration of BetterNOI seamless integration with Rent Manager.
When looking for places to live, potential tenants want to see proof of happy tenants on social media. But collecting that social proof can be challenging. In this Tech Tuesday, the experts at Birdeye and Erika McDonald of Kromer Investments join us to discuss how to turn satisfied tenants into social advertisers that attract more tenants. We'll review the lessons Kromer Investments has learned from managing sixteen communities, including how to collect and leverage social proof to grow your revenue.
This course covers the following:
- Which marketing channels matter the most in 2021.
- Strategies to turn website leads into conversions.
- Ways to motivate your tenants to leave reviews on sites like Google.
- How to manage negative tenant reviews and limit the damage they can do to your brand.
- A demonstration of Birdeye's seamless integration with Rent Manager.
Online reviews can be a blessing and a curse. On this Tech Tuesday, the experts from Bluejay Reviews will help you discover the powerful influence that online reviews can have on your local SEO. They will cover how the Bluejay Reviews integration can help you mitigate potential negative reviews as well as boost positive feedback. Plus, you'll get an exclusive look at their review generator.
This course covers the following:
- Strategies for mitigating negative reviews and boosting positive ones.
- How to use positive reviews to boost your SEO.
- How Bluejay Reviews' seamless integration with Rent Manager helps you automate these tasks.
Boom is a rental fintech platform that helps increase on-time rent payments by enabling you to report rent payment data to Experian, Equifax, and Transunion. On this Tech Tuesday, Boom will discuss how, owners and operators benefit by generating ancillary revenue and growing resident financial wellness. As well as, how residents can benefit by building credit histories: in some cases, renters see a credit score increase of 28 points within 2 weeks, and up to 150+ points, all without accruing any debt.
This course covers the following:
- What rent reporting is and how it works.
- How rent reporting can benefit you and your portfolio.
- Integrating and launching with Boom: going live in under two hours.
- Demonstration of Boom’s integration with the Rent Manager.
Trends around timely and quality tenant service have accelerated within residential property management. In this Tech Tuesday, Breezeway’s Koryn Okey discusses the new professional approach for automating operational programs and how doing so will empower managers to deliver more personalized hospitality experiences. Using data-driven tools that automate scheduling and coordinating teams, you will eliminate hundreds of hours of spreadsheeting each week.
This course will cover the following:
- Intriguing insights from a 2021 property operations survey.
- Why property care is so challenging.
- How task scheduling can revolutionize your efficiency levels.
- Breezeway’s seamless integration with Rent Manager.
As tenant expectations continue to soar, technology has become the driving force to meet demand while also saving time and driving profit. In this Tech Tuesday, join Peter Andruszkiewicz, vice president of Partnership and Strategy at Breezeway, as he discusses methods to enhance the tenant experience using robust property operations software. Peter will share how implementing the right technologies can allow property managers to increase revenue without compromising on the value provided to their tenants.
This course covers the following:
- What tenants expect to see and experience.
- Tools that property managers need to meet tenant expectations.
- How smart technology will give property managers more bandwidth by automating tasks, maintenance, communications, etc.
- Breezeway’s seamless integration with Rent Manager.
In this Tech Tuesday, Breezeway’s vice president of sales, Matt Barr, will explore tactics that elevate the tenant experience via a robust property operations software. Tenants’ high expectations will continue in 2023, and smart tech has become the leading force to meet their demands while saving time and driving profit. Matt will also discuss how implementing an exceptional tech stack can allow property managers to scale, while providing high-quality experiences to their tenants.
This course covers the following:
- Experiences that tenants are accustomed to in 2023.
- Tools that property managers need to leverage to meet rising tenant expectations.
- How smart tech will give property managers more bandwidth by automating tasks, maintenance, communications, etc.
- Breezeway’s seamless integration with Rent Manager.
New apartment communities are sprouting up all over the country; thousands of units are entering the rental market. Existing properties have either continued operating the same way and offered lower rent prices than their competitors or begun retrofitting their buildings to enhance the tenant experience. Pools, gyms, barbecue areas, coffee bars, and 24-hour concierge services no longer set a property apart. To create a distinctive and compelling experience for your residents, it's time to go digital. We live in an app-based society where tenants expect a comprehensive app that puts building services and custom amenities at their fingertips. The top smart technologies include smart thermostats, smart locks, smart leak detection, package delivery, and virtual tours. In this Tech Tuesday, the experts from Brivo join us to discuss retrofit considerations to keep your property profitable and competitive.
This course covers the following:
- Technologies/features that will make your property more desirable to prospects.
- Costs and benefits of smart technology.
- Choosing a tech partner who understands your specific needs.
- A demonstration of Brivo’s seamless integration with Rent Manager.
Managing access throughout a property is a time-consuming and complex task for staff. Granting access to guests and vendors, creating and replacing keys, and changing locks on doors, gates, elevators, and amenity spaces is a painstaking process. Furthermore, it creates security risks in your building. In this Tech Tuesday, ButtterflyMX will discuss how to automate your access points and the benefits of doing so.
This course covers the following:
- How automating access saves time and reduces costs for property managers.
- How automating access improves resident retention, empowering them to open doors from their smartphones.
- How automating access increases security by allowing staff to view who has accessed the property.
- Demonstration of ButterflyMX’s integration with Rent Manager.
The global events of 2020—namely the COVID-19 pandemic—have drastically changed the multifamily housing landscape. This year, the industry has had to navigate social distancing, new security concerns, and a push for safer, contactless solutions. Before 2020, multifamily housing professionals used convenience-focused amenities to set their buildings apart. Now, as renters’ priorities have shifted from convenience to security, safety-focused prop tech is the key to higher rental rates and lower turnover. Join ButterflyMX to discuss how we got here, what caused the shift from amenity to necessity, and the role prop tech will play in the future of multifamily housing.
This course covers the following:
- What caused the shift in renters’ priorities and demands?
- How proptech can meet renters’ shifting demands and keep residents safe.
- Proptech’s role in the future of multifamily housing.
- How the ButterflyMX smart intercom improves safety and security.
- Demonstration of ButterflyMX’s integration with Rent Manager.
This webinar covers the following:
- Pain points with the current tenant utility transfer process
- Tenants drag their feet to transfer utilities
- Satellite dish installation issues
- Time wasted on communicating about utility connection
- Citizen Home Solutions' free solution for property managers
- How their integration works with Rent Manager
When you’re considering prospects for occupancy, you need a solid read on their capacity to pay rent. Most property management companies are asking applicants to upload pay stubs and bank statements, which are falsified 15–20 percent of the time. Collecting uploaded information can expose your business to liability; there is plenty of risk in sharing sensitive info in this way. Instead of chasing applicants using email, text, and phone calls; you could be receiving 100 percent bank-verified data in minutes by leveraging automation and digital migration. In this Tech Tuesday, the experts from the Closing Docs will discuss approaches and outcomes that expedite the process and leave you more confident in your decision making. Be sure to join us for a demonstration of tomorrow’s tools, available today through this Rent Manager integration!
This course includes the following:
- Different approaches to verifying applicant income.
- Whether some data may be better than others and why.
- The outcomes you can expect from making this simple digital migration.
- The Closing Docs’ seamless integration with Rent Manager.
With the utilization of online application portals, the rental industry has seen a significant increase in the number of fraudulent applications. In this Tech Tuesday, the experts at Rental History Reports reveal the warning signs of application fraud as well as valuable tips on how to combat it. Remain in the know with relevant criminal searches, and protect your business from deception.
This course will cover the following:
- Common forms of fraudulent identification
- The warning signs of fraud
- A review of fraud case studies
- Tips to combat fraud
- Different criminal searches you can conduct
- How Rental History Reports integrates with Rent Manager 12
We all know that a happy vendor is a paid vendor! An efficient and effective accounts payable is a critical part of your business operations, and it can also be a competitive advantage. This Integrations Spotlight, learn how CondoWorks can help turn your accounts payable process into an asset, by using the latest in technology, automation, and AI.
This course covers the following:
- The impact of accounts payable on vendor relationships.
- Using technology and automation to help improve accounts payable.
- Vendor perspectives and best practices.
- Demo of CondoWork’s integration with Rent Manager.
Overwhelmed by the number of digital resources that promise improved efficiencies and lower costs through technology and automation? This Tech Tuesday, the experts at CondoWorks will help you cut through the noise and get right to the value. They’ll cover the benefits you can expect from an AP automation solution and best practices for implementing technology to realize those expected benefits.
This course covers the following:
- Benefits of technology and automation across the full accounts payable cycle.
- Description of new cutting-edge technologies for accounts payable.
- Common best practices for an efficient accounts payable process.
- CondoWorks’ seamless integration with Rent Manager.
Every market has a preferred way of managing utilities, whether it’s multifamily owners prioritizing expense management and resident bill-back, commercial owners valuing expense management, or single-family owners prioritizing account activations and resident bill-backs. While unique to each housing sector, these piecemeal approaches can lead to narrow and even negative returns. In this Tech Tuesday, the experts from Conservice join us to discuss how to widen the scope of your utility management. Join us as we review how each utility management step can minimize risks, streamline processes, scale portfolios, and increase NOI.
This course covers the following:
- The latest marketing trends and standards.
- How to identify overlooked opportunities.
- Ways to utilize automation to streamline your process.
- How technology and data are changing the Utility Management game.
- Eliminating redundant data entry with Conservice’s integration with Rent Manager.
Have you ever wanted to explore Accounts Payable (AP) automation but you’re unsure where to start? Learn from those who came before you: listen to real-life case studies of property management companies that were largely paper-based and transitioned to paperless payments. They were able to find significant time saving efficacy and greatly reduced the number of late and duplicate payments. In this Tech Tuesday, the experts from Corporate Spending Innovations will discuss how automating AP and eliminating manual processes that slow down revenue growth, will reduce costs with an opportunity to earn net new income.
This course covers the following:
- Learn about digital payments and where the industry is going.
- Identify key areas to improve vendor relationships.
- A demonstration of Corporate Spending Innovation's seamless integration with Rent Manager.
In this course, we are joined by Curtis Dudley—a renowned Rent Manager power user, out-of-the-box thinker, and the CEO of IT in Flow. Master the art of property management automation to achieve peak performance through three defining phases: flow foundation, automation, and performance that you can measure. Identify the pain points of your operation and solve them through strategic workflows, tasks, and procedures. Learn how to integrate outside technology like Zapier with your Rent Manager database to automate crucial tasks.
This course covers the following:
- How to automate tasks and processes using a three-phase framework.
- How to identify issues that can be solved through automation.
- How to integrate Rent Manager with outside technology and applications.
- Examples of integration with Zapier, Microsoft Automate, Integromat, and Automate.io.
- Visual reporting and analysis examples of Google Sheets, Google Data Studio, Klipfolio, and more.
- Customer retention practices through HubSpot, MailChimp, and Grade.us
Building credit is important, but today’s renters aren't reaping the benefits of a good credit score.. This Tech Tuesday, the experts at Cred Hub join us to demonstrate how rental payment reporting can boost renter retention, lower the number of delinquent payments, and increase your NOI. Plus, you’ll learn how CredHub's full reporting system adds value to your business beyond what others in the industry offer.
This course covers the following:
- Data and insights into why building credit is important.
- How offering payment reporting can benefit your residents property managers, and owners alike.
- How CredHub has become the leader in rental payment reporting.
- CredHub’s seamless integration with Rent Manager.
In this Tech Tuesday, join Curtis Dudley, renowned Rent Manager power user and CEO of IT in Flow, as he shows you how to automate the exporting of data from Rent Manager into other applications. Curtis will share how to integrate outside technology with your database to automate tasks using no-code or low-code applications such as Zapier.
Property management is a challenging, time-consuming, round-the-clock job. But advancements in artificial intelligence are streamlining the leasing, maintenance, and communication processes, saving property managers time and money. In this Tech Tuesday, the AI experts at Different discuss how smart automation can help you deal with the most complex property issues, from leasing to rent collections. Join us as we review how to use AI to innovate and delegate your tasks list.
This course covers the following:
- An overview of current AI technology usage and trends.
- How smart automation is shaping the property management industry and what new AI innovations are on the horizon.
- Ways AI can automate and delegate maintenance, leasing, collections, and scheduling tasks.
- An overview of how AI can help you automate work and reduce cost in your operation.
- A demonstration of Different's seamless integration with Rent Manager.
Due to rising costs for insurance and repairs, insurance coverage is increasing in importance for residents. With different options on the market, it is critical to find a solution that best meets the needs of property owners, managers, and residents. In this Tech Tuesday, join the experts from ePremium as they share different types of policies and tracking options to help with ease of use for property managers.
This course includes the following:
- Why it is important for residents to have insurance coverage
- Renters insurance policies
- Liability insurance policies
- Tracking insurance coverage
- ePremium’s seamless integration with Rent Manager
Keeping track of an entire inventory with a plethora of parts and pieces is hard work. Managing that flow is critical to superior quality maintenance and property care. A fluid system that allows for accurate stock levels, reorder points, and audits can immediately help you control costs, save money, and dramatically improve your brand. In this Tech Tuesday, join the experts at EZcare as they explore how to maximize profit with advanced inventory controls.
This course covers the following:
- Identifying what you’re measuring.
- Exposing hidden expenses.
- Time as money—wasted time is wasted money.
- Combating lost revenue and Balance Sheet blues.
- Needing accurate operating costs and ROI.
- EZCare’s intuitive integration with Rent Manager
In this Tech Tuesday, Fair Collections & Outsourcing (FCO) dives into their strategic methods of enhancing compliance when collecting debt during a difficult time like COVID-19. The growing unemployment rate has significantly contributed to the rise in back rent debt. In this session, FCO examines the federal relief offerings over the past several months, 2020’s rent collection trends, and how property managers can effectively collect rent debt while following the necessary regulations.
This webinar covers the following:
- COVID-19’s impact on accounts receivable.
- How to focus on recovery and reduce disputes with residents.
- State regulatory limits on debt collections.
- What goes into a payment plan.
- FCO’s integration with Rent Manager.
Findigs' technology transforms your screening process—start providing a fast, consistent, and fair approach to evaluating applicants. Get access to instant identity, employment, income, prior rental payment history verification, enterprise grade credit, criminal, and eviction reports. In this Tech Tuesday, the experts from Findigs will discuss how you can streamline your process and stay compliant with Fair Housing.
This course covers the following:
- What dictates Fair Housing Law.
- Best practices to remain compliant.
- How tech-enablement omits bias.
- A demonstration of Findigs' seamless integration with Rent Manager.
Ensuring renters are properly and fully insured can often be a time-consuming and manual task on a property manager’s checklist. In this Tech Tuesday, the experts from Foxen join us to discuss how to utilize technology to collect and monitor renter’s insurance more easily. We review how to ensure residents maintain an active policy, whether through a third party provider or the Foxen program, by utilizing real-time monitoring and automation.
This course will cover the following:
- How technology is changing the way property managers handle collecting and monitoring renter’s insurance.
- Ways automation, like auto-enrollment, can remove the manual aspects of the collection process, reducing the risk of human error and saving time.
- How Foxen’s legal liability program ensures compliance across multifamily portfolios while generating an additional revenue stream.
- Ways to monitor compliance in real time to ensure residents maintain active policies.
- A demonstration of Foxen’s seamless integration with Rent Manager.
If you've ever had a resident show you proof of insurance, there's a good chance they canceled it shortly after. Glazd allows you to require renters’ insurance without the extra work of tracking and monitoring. Our integrated solution offers property managers a hands-off solution that ensures 100% compliance at no cost. We track and monitor all renter’s insurance policies whether purchased from Glazd.com or through a third party and uploaded to our platform. Our bi-directional syncing capabilities allow you to see every tenant's policy and insurance status in your Rent Manager dashboard.
This course covers the following:
- What renters’ insurance is.
- The importance of renters insurance.
- How to maintain compliance.
- Glazd’s seamless integration with Rent Manager.
Insurance provides more than just protection for your belongings; it provides peace of mind. In this Tech Tuesday, GradGuard professionals explore student housing insurance best practices. Join us as we dive deep into the world of insurance for property managers, review what insurance means and why it matters to young renters, and explore what options are best for your property. Learn how GradGuard’s seamless integration with Rent Manager can provide property managers with no-cost coverage.
This course will cover the following:
- Current trends into insurance for property managers
- What insurance means to students and young adults
- Identify what renters insurance does and doesn't cover
- How to offer coverage at no cost to property managers
- GradGuard’s integration with Rent Manager
In this Tech Tuesday, the experts from HappyCo discuss strategic ways to improve your turn workflows. HappyCo Director of Business Development Alan Chen and Director of Pro Services Mike Ramseyer will leverage their twenty-plus years of industry experience to review the challenges and opportunities available in the make-ready space. Join us as we deliver owners and property managers insight into making every turn efficient, minimizing unit downtime and maximizing the resident experience.
This course covers the following:
- How to use technology to identify roadblocks to a timely turn.
- Ways to leverage real-time reporting to stay on deadline—and even get ahead of schedule—based on vendor trends or pre–move out change management.
- How to utilize integrated call management and after-hours maintenance technology to maintain a positive relationship with residents after they move in.
- Testimonials from customers about how integrated operations technology is improving their turn processes.
- A demonstration of HappyCo’s seamless integration with Rent Manager.
In ever-changing times, it's critical to have an adaptive, innovative response to new challenges. Reviewing and improving your procedures to ensure you are cutting costs and reducing risks is a sure way to stay ahead of the curve. In this Tech Tuesday, the experts from Inspect & Cloud join us to discuss how the inspection process has evolved and how to implement a successful inspection strategy. We review how these new processes can work seamlessly with your Rent Manager software to streamline your work.
Join us to discuss the following:
- The new types of inspections for property management in 2021.
- How the tenant move-in inventory has changed over time and how to adapt to the new inventory and conditions.
- Strategies for updating your inspection process to cut costs and reduce risks.
- How to update your maintenance system and reduce tenant security deposit disputes.
- A demonstration of Inspect & Cloud’s seamless integration with Rent Manager.
The Evolution of Property Inspections. Over the years, property inspections have undergone significant changes, driven by advancements in technology, shifting industry standards, and the need for more efficient and accurate assessment processes. In this Integrations Spotlight session, we will explore the transformation of property inspections, from traditional manual methods to modern, technology-driven approaches.
This course covers the following:
- Historical Perspective: A look back at how property inspections have evolved.
- Technology Advancements: Exploring the role of modern technology, including drones, mobile apps, and AI, in revolutionizing property inspections.
- Industry Impact: Understanding how these changes have influenced the real estate industry.
- Challenges and Opportunities: Addressing the challenges associated with this transformation and the opportunities it presents.
- Future Trends: Discussing what the future holds for property inspections.
- Seamless integration with Rent Manager.
The challenge with SMS in 2022: ever-changing rules and regulations in regard to texting. Many businesses are facing blocks and being labeled as spam, potentially without being alerted. Texting continues to be the preferred method of communication in 2022. However, as a business, it is important to use this platform correctly to be effective. The biggest mistake many multifamily communities make early on is choosing a blast approach over 1:1 texting. Just because it’s easy and checks the box doesn’t mean it’s the most useful. There are many reasons why this approach doesn't work and could be costly for your business. In this Tech Tuesday, KEY will discuss the top three reasons why your teams should focus on 1:1 text communication as an initiative this year.
This course covers the following:
- An explanation of phone carrier regulations.
- Customer experience and expectations.
- How to beat out the competition.
- KEY’s seamless integration with Rent Manager.
As technology advances across all industries and everyday processes become faster, more convenient, and responsive, residents are expecting more than they ever have from their living experience. Property managers need to meet those demands without burning out in order to stay competitive. In this Tech Tuesday, join the experts from Latchel as they explore how property managers can use a combination of tech and resident amenities to exceed expectations of renters in a way that reduces operational overhead, increases five-star reviews, and drives new revenue.
This course covers the following:
- The current state of the industry state: residents are the priority.
- How tech is helping property managers meet the rising expectations of residents in a way that facilitates stronger business health.
- Why residents are willing to pay more for enhanced services.
- Renters’ most used and requested amenities.
- Why responsiveness is key to increased online reviews.
- How COVID-19 changed the landscape of resident amenities.
- A demonstration of Latchel’s seamless integration with Rent Manager.
Maintenance is consistently one of the top areas of frustration for property managers, as the time spent managing these efforts can inhibit growth. However, with the property management industry becoming more data- and tech-centric, property managers can alleviate this pain by building the right infrastructure for utilizing technology. In this Tech Tuesday, join the experts from Latchel as they walk us through the ways that using an intake and automation platform can streamline your maintenance operation.
This course covers the following:
- How top-performing property management companies are growing their businesses in 2023.
- The top 5 metrics and KPIs to track that will help you run an effective—and continuously improving—maintenance operation.
- Key success stories of current Rent Manager/Latchel customers showing how they've used Latchel’s intake and automation platform to improve their business.
- How the Rent Manager/Latchel integration works.
- How Latchel works not only to help you reduce maintenance costs, but also add a new revenue stream.
Have you ever thought that scaling your company will mean more stress? If you want to grow your business, you need the right processes and workflow in place. Luckily, at LeadSimple, we’re experts at helping you standardize and document your processes. This Tech Tuesday, LeadSimple will show you how to take your company to the next level with workflow management software catered for property managers & real estate professionals in Rent Manager.
This course covers the following:
- Learn how documenting and automating processes (such as lease renewals, move-ins and move-outs, and owner onboarding) can help you save time and money
- Learn about how the Rent Manager and LeadSimple integration can help you reduce churn, create more ease in your tenant screening processes, and get more of your time back
- Learn best practices on what to do during this slow season and how you can get ahead of the game in time for the next leasing season.
The pandemic left property managers looking for innovative solutions to adapt to the new challenges they were facing in a COVID-19 world. In this Tech Tuesday, experts from LeaseHawk join us to discuss the industry’s leasing challenges and how AI can help. We review the cutting-edge technologies that use artificial intelligence and natural language processing to assist property management companies and owners.
This course covers the following:
- How the adoption of technology has eased shifts caused by COVID-19.
- Ways to utilize Automation & AI (Artificial Intelligence) in your processes.
- How to do more with less using ZRS data.
- Six ways AI can impact your leasing strategy.
- A demonstration of LeaseHawk’s seamless integration with Rent Manager.
Unlock the power of digital compliance! In this Tech Tuesday, join the experts from LeaseTrack as they discuss how to make sure your residents have renters insurance while also reducing workload with certificate tracking and master policies through LeaseTrack’s integration with Rent Manager.
This course covers the following:
- What Good, Better, and Best means and why you want the best for your residents and leasing team.
- Renters insurance for the modern renter.
- How to confirm a resident’s insurance-coverage status.
- What to do when a renter is not insured.
- The power of a master policy.
- LeaseTrack’s seamless integration with Rent Manager.
Even in the age of email, First-Class and Certified Mail will be with us for years to come. Nevertheless, sending physical mail is so time consuming. On this Tech Tuesday, MailFuze will join us to share how they can help you automate your mailing process and simultaneously eliminate the mundane tasks of printing, folding, stuffing, and stamping traditional mail. Not only will this shift make your employees be happier, but your business will be more profitable.
This course covers the following:
- Simplifying and streamlining your mailing process.
- How automated chargebacks can increase revenue without requiring any bookkeeping or data-entry work.
- Generating court-friendly documentation to prove your mailings were sent.
- Centralizing your mailing tasks for even greater efficiencies.
- Scalable mailing solutions to support limitless growth for those looking to do more with less.
- A demonstration of Mailfuze's seamless integration with Rent Manager.
For decades, water meter readings were conducted manually which created many issues with accuracy, identifying leaks, and maintaining the system. Today, technology utilizes drive-by, Wi-Fi, and radio transmission meters. In 2016, Metron released cellular-enabled meter technology, eliminating the need for additional infrastructure or manual readings. This Tech Tuesday, Metron will discuss the benefits of smart meter technology such as easy system monitoring, leak alerts, and a huge decrease in water bills for most manufactured housing communities.
This course covers the following:
- Manual reading water meter challenges.
- Radio and cellular water meter solutions.
- WaterScope online data platform.
- A demonstration of Metron's seamless integration with Rent Manager.
Community billing can be a complicated process—especially when it comes to breaking down utilities. This Tech Tuesday, join the experts from Multifamily Utility Company for a review of all things utility billing. We review how to design, implement, and communicate a utility billing program that works for our operation.
This course covers the following:
- What resident utility billing encompasses .
- The latest regulations and how to stay out of regulatory trouble.
- How to successfully bill residents for utilities.
- The financial impact of utility billing programs on your community and your bottom line .
- A demonstration of Multifamily Utility Company’s seamless integration with Rent Manager.
In this Tech Tuesday, National Exemption Service (NES) joins us to talk about submetering and convergent billing. Are you worried about the rising costs of utilities? Fact: Submetered properties consume 15–29 percent less water. The experts from NES explore key factors to consider when evaluating different solutions for your property.
This webinar will highlight the following:
- The benefits of submetering and convergent billing.
- How submetering has changed.
- Reasons to consider upgrading.
- A demo of the NES and Rent Manager integration.
As property management companies grow their portfolio, they require more and more third-party vendors to help maintain their properties and delight their residents. But finding new vendors, keeping up with existing vendors, and ensuring they are vetted and ready to work when needed can be difficult. This is why many property managers are turning to modern online solutions to help manage their vendor networks in a streamlined and automated way. In this Tech Tuesday, the experts from NetVendor join us to discuss how property managers can decrease the operational burden of managing their vendors, reduce vendor-related risk, and easily find great new vendors across any service type or location.
This course covers the following:
- The importance of Vendor Performance Agreements and having strong relationships between property managers and vendors.
- Ways to maximize your operational efforts and the potential risk of managing in-house vendor relationships.
- How vendor management systems can ease the burden and cost of managing your vendors.
- The value of having a network of vendors to lean on when looking for the right vendor to do the job.
- A demonstration of NetVendor’s seamless integration with Rent Manager.
Achieving a high resident-retention rate is always a priority for property management professionals. However, finding the best strategy for your property depends on a number of factors. In this Tech Tuesday, join the experts from Notifii as they discuss proven methods to keep current residents engaged and retained. We review what industry members are doing to increase their retention rates, from offering online payments to hosting resident engagement events.
This course covers the following:
- How renters’ priorities have shifted over the past year.
- Ways to increase your engagement by better communicating with renters.
- The best way to market your amenities.
- What case studies and data from current members of the industry can tell us about resident retention strategies.
- Notifii’s integration with Rent Manager.
In a world full of digital solutions, it’s crucial that we remember the significance of community and its role in creating positive experiences. In this Tech Tuesday, join the Obodo team as they discuss the importance of consistent engagement within residential communities. They’ll share tips on how to create a sense of belonging that can improve your tenants’ experience. You will hear statistics on the most effective ways to reach residents for lease renewals, and how Obodo’s integration with Rent Manager can help you put this knowledge into action.
This course covers the following: •
- The rapid increase of remote work and its impact on residential spaces.
- The various ways in which properties are adapting by cultivating connection within their communities.
- How Obodo’s technology establishes a sense of community for properties, both digitally and in person.
- The most proven, effective ways to reach and engage with your residents.
- A demonstration of Obodo's seamless integration with Rent Manager.
ePay is a powerful, integrated feature within Rent Manager that lets you process electronic payments from your tenants. In this course, you'll learn how to implement an easy and cashless system for collecting your receivables through our partnership with Zego. We demonstrate multiple ways tenants can electronically pay, critical settings that will tailor the ePay experience to your business, and how to simplify the reconciliation of these ePay transactions.
“Improving the resident experience” has become a buzz-worthy phrase in the industry. But what does it mean exactly? How can you make better data-driven decisions without wasting money on unnecessary property upgrades? First, you need to understand what your residents like and dislike about your processes. Next, use the feedback you've received to make improvements where they have the potential to make the biggest impact. In this Tech Tuesday, the experts from Opiniion will discuss the aggregated responses from 1M+ units. They’ve gathered the "movers," or gamechangers that have the strongest potential to help or hurt your property’s the resident experience.
This course covers the following:
- The benefits of improving the resident experience at your property.
- The industry’s biggest movers when it comes to improving the resident experience based on data from over 1M+ units.
- The correlation between your resident satisfaction and your Google Reviews, and how you can you better leverage five-star experiences into five-star reviews.
- Opiniion’s integration with Rent Manager and a product demonstration.
Maintaining a positive online reputation is critical to attracting new residents and keeping current tenants come lease renewal time. However, increasing the amount and quality of your online reviews can feel like a daunting task. In this Tech Tuesday, the online review professionals at Opiniion discuss the practical steps you can take to improve your online reviews. Learn how to improve your occupancy rate by proactively and automatically upgrading your online reputation.
This course covers the following:
- How online reviews about your community affect your occupancy rates.
- Practical and strategic ways to increase online reputation on your own.
- An overview of the latest trends, statistics, and data on the value of online reviews.
- How to utilize automation to boost your online presence and generate more positive reviews.
- A demonstration of Opiniion’s seamless integration with Rent Manager.
AvidXchange helps you automate your AP process from invoice receipt through vendor payment and provides the valuable assurance that your bills are being handled properly so you can focus on growing your business. In just an hour, we examine current trends in the payables industry and how AvidXchange has already helped hundreds of property management companies capitalize on these trends. Watch AP Automation Expert Brian Thayer and Product Expert Nathan Ray as they discuss the services offered by AvidXchange, how AP automation solves many problems inherent to the real estate industry, and the partnership and integration between AvidXchange and Rent Manager.
We are all aware of how COVID-19 has changed everything about how we live, work, and play. In particular, the housing industry has seen a number of short and long-term operational changes aimed at combatting the pandemic. Several of these macro trends significantly impact how property owners and managers run their businesses. In this Tech Tuesday, the Industry experts from PayRent will cover the long-term trends that investors and operators should embrace to maximize their real estate portfolio.
This course covers the following:
- How the shift in focus to safety has impacted property management.
- The five most important long-term trends to implement in your operation .
- How trends like permanent renting have changed the industry.
- Way to empower residents while serving the work from home population.
- A demonstration of PayRent’s seamless integration with Rent Manager.
Now that centralization has become reality for many organizations, we keep hearing stories of greater efficiency from communities focused on centralizing administrative functions—including accounts payable and accounts receivable. In this Tech Tuesday, join the experts from Pay Ready as they discuss how applying technology to the post-resident accounts receivable process removes workarounds, mitigates risk, and increases productivity—empowering businesses to move forward.
This course covers the following:
- How technology, centralization, and the post-resident accounts receivable process benefits owners and teams.
- The impact of positive post-resident communication and brand representation surrounding final ledger reconciliation.
- Insight gained and transparency into resident transition.
- Pay Ready’s seamless integration with Rent Manager.
Your operating goals require an income verification solution that is secure, accurate, and easy to use. Onsite teams leverage Payscore to improve the applicant journey and yield higher quality occupancy. Tune in to this Integrations Spotlight to learn more about how Payscore’s click-to-verify solution delivers these must-have capabilities.
This course covers the following:
- Accelerating occupancy with your highest quality leads.
- Eliminating pay stub fraud.
- Achieving zero delinquency and reduced evictions.
- Making fully-informed leasing decisions relying on clear, insightful, 100 percent bank-verified information.
- Payscore’s seamless integration with Rent Manager.
Onsite teams should never collect, collate, and compare pay stubs to validate income. On This Tech Tuesday, the experts from Payscore will discuss how you can use automated income verification to ensure immediate, accurate, and fair evaluations.
This course covers the following:
- Save an hour for every application.
- Use 100 percent bank-verified data to ensure confident, defensible, and fair decisions.
- Eliminate pay stub fraud entirely.
- Easily verify self-employed or “gig economy” leads.
- Quickly qualify joint applicants whether they are related or not.
- PayScore’s seamless integration with Rent Manager.
In this Tech Tuesday, join the Peek team as they discuss how top multifamily managers are adopting a new concept called virtual-first leasing to convert prospects more efficiently and boost NOI. It's no secret that the pandemic shifted renters’ expectations and preferences. In fact, over 50 percent of prospects ask for a virtual tour as the first inquiry to a leasing agent. It's never been easier to adopt virtual leasing—the experts at Peek are excited to share their findings and help you implement this game-changing tech.
This course covers the following:
- Overview of leasing and how consumer preferences have shifted since COVID-19.
- Traditional vs. virtual-first leasing.
- How Peek can help property managers adopt this new methodology seamlessly.
- A demonstration of Peek's seamless integration with Rent Manager.
The number of pets in our communities has significantly increased, with 70 percent of households now owning a pet or assistance animal. To keep your liability control program current for pets and assistance animals, it’s important you properly acquire and understand your animal data. In this Tech Tuesday, the experts from PetScreening join us to discuss how to collect, understand, and utilize your data to drive pet revenue opportunities. Join us as we review best practices for handling move-ins, renewals, and ongoing resident relations to meet the increased demand for pets and assistance animals.
This course covers the following:
- How to set up and run a liability control program for pets and assistance animals.
- Ways to use your pet and assistance animal data to increase your revenue opportunities.
- Best practices for screening pets and assistance animals.
- How to use your pet and animal data to make better decisions about your operations and drive more revenue.
- PetScreening’s seamless integration with Rent Manager.
Multifamily property managers face the constant challenge of balancing operational efficiency and delivering exceptional resident experiences. In this Tech Tuesday, join PointCentral as we dive into new possibilities for streamlining operations and reducing costs in areas such as access control, energy management, and water monitoring.
This course covers the following:
- Exploring the benefits of centralizing control, management and integrating smart devices into a single platform for unified operations.
- Leveraging smart locks and access control technology to enhance security and power self-guided tours.
- Understanding predictive maintenance through HVAC analytics.
- Proactive Water Leak Detection.
- PointCentral’s seamless integration with Rent Manager.
This Tech Tuesday, the experts from Property Meld will join us to discuss the benefits of understanding the different stages of your Speed of Repair—the time it takes to resolve a maintenance issue. More specifically, they’ll cover what metrics to track in Property Meld to improve this essential measurement. They will dive into the specific parts of pace, such as speed to assign, speed to schedule, and speed to invoice.
This course covers the following:
- The components of Speed of Repair - How to use Property Meld to track these metrics.
- Why these metrics are important to your maintenance process.
- How you can improve these metrics.
- A demonstration of Property Meld's seamless integration with Rent Manager.
Our purchasing habits and the way we purchase have changed drastically, and it’s not just the pandemic that’s driving those changes. For years, consumers have replaced trips to the mall with the effortless convenience of shopping online. As a property manager with a limited amount of time, you likely lean toward online shopping to secure necessities for your units and leasing office as well as to find suppliers for major maintenance projects. In this Tech Tuesday, we are joined by the creators of Purchasing Platform, an all-encompassing online marketplace that offers everything from HVACs and faucets to a comprehensive vendor network. This one-stop-shop ensures you’re not overpaying for products, offers quick online payments, and provides a safe alternative to shopping in person.
This course will cover the following:
- Purchasing Platform’s comprehensive marketplace and vendor network that allows you to purchase everything you need for a project in one convenient place.
- How to ensure you’re not overpaying for products.
- Online payment options for vendors that eliminate the need for vendor checks.
- How to effectively manage purchasing across your portfolio.
- Purchasing Platform’s seamless integration with Rent Manager.
On this Tech Tuesday, the experts at Release will provide you with actionable steps to meaningfully increase your profits even in the face of rising business costs. They will cover how the Release integration allows you to offer a premium bundle of additional financial services to your owners, at no cost to you.
This course covers the following:
- Why more property managers are moving to offer premium bundled services to owners.
- Why an Owner Benefits Bundle that includes financial services (powered by Release) can quickly boost profits per door at no cost to you.
- How Release’s seamless integration with Rent Manager allows you to quickly and easily offer an Owner Benefits Bundle.
When it comes to implementing smart technology at their properties, most property owners and managers start with access control over any other smart home solution. And for good reason. The right smart access control system can automate the most time-consuming tasks for property managers while delivering the tech-savvy experience that today’s renters demand. Properties that have eliminated the use of physical keys are boosting occupancy rates, increasing resident satisfaction, and turning on operational efficiencies to further increase NOI. On this Tech Tuesday with RemoteLock, learn how smart access control can simplify access for residents and streamline turnovers, service issues, inspections and more on your property. Trust us, losing your keys has never felt this good.
This course covers the following:
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Best practices when selecting a smart access control solution.
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Operational efficiencies that deliver immediate and long-term benefits that can cut costs and grow your revenue.
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The RemoteLock's integration with Rent Manager.
Inspections are essential for every property management company, but they can be difficult to organize, time-consuming, expensive, and labor-intensive. Property managers often want to do more routine inspections but find they don’t have the time or resources to get them done. In this Tech Tuesday, the experts at RentCheck discuss how automation and involving residents in your inspection process can help take your business to the next level. Decrease costs, free up time, and focus on expanding your portfolio, all while improving relationships with residents and owners.
This course covers the following:
- The benefits of resident-led inspections.
- Why most residents prefer doing inspections and other early research insights.
- Ensuring quality while leveraging resident-led inspections.
- How streamlining the internal inspection and reporting process improves operational efficiency.
- Why more transparency results in less surprises over unit condition and makes everyone happier.
- A demonstration of RentCheck’s seamless integration with Rent Manager.
Inspections are time consuming and a hassle—RentCheck makes them quick and efficient with the power of automation. This Tech Tuesday, the experts at RentCheck join us to talk through how their product helps property managers save time, recover management fees, get greater insight into their units, and improve resident satisfaction by offloading inspections.
This course covers the following:
- How to organize and offload inspections.
- How resident-completed inspections save time and eliminate disputes.
- How automating inspections helps you scale your business.
- RentCheck’s seamless integration with Rent Manager.
On this Tech Tuesday, the experts at Rent Butter will discuss best practices in tenant screening, which includes how to protect yourself against fake IDs and fraudulent pay stubs. We’ll also discuss why several housing providers are now moving toward behavioral metrics instead of just traditional credit scores and trade lines when reviewing the applicant’s credit profile.
This course covers the following:
- Fake ID protection.
- Fraudulent Paystubs protection.
- Behavioral metrics (Bad behavior vs. Good behavior).
- What to look for in a credit report when credit isn’t so great.
- A demonstration of Rent Butter’s seamless integration with Rent Manager.
In this Tech Tuesday, our friends from Rent Push discuss how easy it is to implement revenue management tools in your daily operations. They help you distinguish what types of companies are a good fit and how these tools can be used in conjunction with Rent Manager to increase your ROI.
The webinar covers the following:
- What is revenue management and why should you consider it?
- How can you implement revenue management in your current operation?
- Two solutions: Control Center and Rent Push.
- How the integration with Rent Manager works.
- Expectations for performance.
On this Tech Tuesday, the experts from RentSync will discuss how utilizing digital marketing strategies can help you and your clients increase revenue by demanding higher rents and filling vacancies. We will also discuss the importance of lead automation in converting prospects and explore the tools that your clients should take advantage of.
This course covers the following:
- How to take a digital-first approach.
- The importance of streamlining your leasing process.
- Tools your clients should be using.
- A demonstration of Rentsync seamless integration with Rent Manager.
Many Rent Manager customers are using data analytics to increase profits. By tracking the right metrics they are able to proactively drive occupancy, rental income, expense and delinquency in the right direction. On this Tech Tuesday learn more from the experts at RentViewer on why data analytics are essential skill and how you can harness their power driving your business.
This course covers the following:
- Why looking at the P&L report each month is not sufficient.
- What "leading indicators" are.
- How you can use them to ensure higher NOI.
- Examples of metrics that some companies are tracking.
- A demonstration of RentViewer's seamless integration with Rent Manager.
To stay on top of your business, it’s critical to not only have access to the right information but present it in a way that makes sense to you and your business partners. In this Tech Tuesday, the team from RentViewer review how Microsoft Power BI software allows users to create visual reports, charts, and dashboards. We review how you can visualize your property metrics in different formats such as bar graphs, trend lines, gauges, and various performance indicators, all using the Rent Manager API and Power BI.
This course covers the following:
- The importance of building custom, colorful reports to showcase your data in custom dashboards.
- How to build reports within Microsoft Power BI, including Budget vs. Actual, Operational Overview, Occupancy Monitoring, and Collections Monitoring.
- A visual and colorful example of the reports that can be run out of the Microsoft Power BI.
- Ways to connect Power BI to Rent Manager’s open API platform to make the most of your reports.
- A demonstration of RentViewer’s seamless integration with Rent Manager.
Struggling to set correct rent prices for your communities can lead to excess vacancies and lost revenue. In this Tech Tuesday, learn how RentVision uses the latest technology to help set rent prices that everyone can trust. In addition, they’ll share three revenue-management practices that can instantly boost rent revenue.
This course covers the following:
- How legacy revenue management systems failed the multifamily industry.
- How RentVision’s Revenue Management solution sets prices that everyone can trust.
- Tips to make better revenue management decisions in your communities (without revenue management software).
- RentVision’s seamless integration with Rent Manager.
Most apartment marketing is static, but your vacancy constantly changes! Wouldn't it be nice to generate more qualified traffic when you are going to have an increase in vacancy and save marketing dollars when everything is under control? In this Tech Tuesday, the experts from RentVision join us to demonstrate how to know future vacancy, predict future demand with data from Google Analytics, and then implement apartment marketing that is both predictive and dynamic. Join us as we discuss utilizing predictive marketing strategies to increase your bottom line.
This course covers the following:
- How to calculate future vacancy with a metric that is better than occupancy, leased, or trending.
- Ways to predict future demand using data from Google Analytics.
- How to implement predictive and dynamic apartment marketing that generates the right amount of traffic at the right time.
- A demonstration of RentVision's seamless integration with Rent Manager.
This Tech Tuesday, Rentable will discuss how to improve your operations and resident experience by offloading your security deposit management process. Through Rentable’s security deposit automation platform, you can streamline your leasing operations while remaining compliant to state and national regulations. Learn how residents benefit from a suite of financial amenities that allow them the flexibility to pay their security deposit, earn interest on their deposit, and more.
This course covers the following:
- The current state of deposit laws and deposit-management workflows.
- How using a deposit-management solution increases operational efficiency and protects your portfolio.
- An overview of Rentable's payment plan, including benefits to you and your residents.
- Rentable’s seamless integration with Rent Manager.
While Artificial Intelligence (AI) has been a buzzword for several years, it can be hard to see how it can be utilized in the leasing and screening industry. There are many ways to leverage technology to detect fraud and improve screening accuracy. In this Tech Tuesday, the experts at Rental History Reports join us to share the warning signs of application fraud. Learn valuable tips and tools on how to detect and deter fraud before it damages your organization.
This course covers the following:
- How to use AI to detect fraud with identity and paystub verification.
- Ways to use predictive credit scoring models to improve accuracy.
- What the future of AI will look like, including utilizing Biometric fingerprint scans.
- A demonstration of Rental History Reports seamless integration with Rent Manager.
As an owner or property manager, you know how important it is to make the right choice when accepting an application for rent. You know that there are good and bad tenants, and you need to find the ones that will be great tenants for your property. In this Tech Tuesday, the screening experts from Rental Research Service join us to share their screening tips and tricks so you can rent with confidence and find the right tenant.
This course covers the following:
- How your screening process can help you choose the right tenants.
- What statistics all owners and property managers should know to inform their screening process.
- How to find the right tenant for your community.
- A demonstration of Rental Research Service’s seamless integration with Rent Manager.
In this Tech Tuesday webinar, Renters Legal Liability (RLL) will share how their nationwide risk management solution can better protect the owner/manager’s assets, save time, and enhance the owner/manager’s bottom line.
The presentation shares current trends in the insurance and single/multi-family industry. The new API automation of RLL and Rent Manager allows the end user to be more effective with their time and dollars with a few quick keystrokes.
Who should attend this Tech Tuesday webinar?
Companies using Rent Manager that want to
- require residents to meet an indemnification limit within their lease;
- better track resident’s renters insurance certificates;
- enhance their bottom line;
- improve their insurance claim history on challenged properties; and
- simplify administration and expedite insurance claims.
The pandemic has greatly affected many residents' ability to stay current and property managers' ability to collect. Job losses, illness, and eviction moratoriums have all complicated residents’ ability to pay rent, making delinquency management critical for property managers. In this Tech Tuesday, the experts from Resident Interface join us to discuss what strategies can reduce the burden of the delinquency management process. We will explore how to protect your brand while also protecting your asset value by using transparent, compliant, and compassionate tools.
This course covers the following:
- The impact of the current environment on rent collections.
- How having a delinquency management plan can benefit both your team and your residents.
- The most effective strategies for managing delinquency at every stage from the point a resident is a few days late up to considering the eviction process.
- How the Possession Partner feature can walk you through the eviction process with speed, compliance, and transparency.
- A demonstration of Resident Interface’s seamless integration with Rent Manager.
Are your onsite teams overwhelmed by overflowing inboxes and never-ending prospect follow-ups? New solutions, like ResMate, solve these problems by automating lead nurturing from the prospect’s first email, chat, text, or phone call inquiry all the way through the application process. In this Tech Tuesday, the experts from Respage join us to share how your team can save time and money by automating your lead nurturing process. Learn how lead nurturing works, how it can save your on-site teams dozens of hours a month, and three ways you can convince your CFO it’s a worthwhile investment.
This course covers the following:
- Understanding foundational definitions, including lead nurturing, AI, NLP, and more.
- The current trends and challenges facing our industry.
- How to nurture leads, including leveraging agent-based experience.
- A demonstration of Respage seamless integration with Rent Manager.
As we transition into the colder months and COVID-19 cases rise, property managers are left to reevaluate their processes once again. Management teams are trying to provide a high-quality resident experience but have had to ask residents to forego community amenities, events, speedy maintenance turnaround, and more. Residents feel frustrated that they can’t use the amenities they’re paying for, and leasing agents are vacillating between handling these frustrations and operating with limited resources. In this Tech Tuesday, the Respage team will be sharing some insight into technology that can alleviate the strain on both residents and staff. With Respage’s advanced tools, residents can schedule and reserve your community’s amenities. The process is quick, efficient, and ensures your residents stay safe while using public amenities.
This course will cover the following:
- How to communicate with residents who are frustrated by not being able to use your community’s amenities
- How to channel technology to solve issues (Chatbots can handle the initial conversations with prospects and tenants to take the stress off overwhelmed leasing agents.)
- Tools and apps that residents can use to reserve amenities
- Respage’s seamless integration with Rent Manager
It is a classic scenario: renters want faster, more convenient solutions while building owners crave an immediate, positive impact to their bottom line. Meeting and even exceeding both expectations is an art and a science, but it requires a hard look at your current workflows. In this Tech Tuesday, the experts from Rhino join us to examine how to elevate efficiencies and bypass common admin hurdles. We discuss how to complete common administrative processes in less time to create a satisfying experience for everyone in your community.
This course covers the following:
- What the next generation of renters is looking for when moving in to a new apartment, renewing their lease, and recommending a property to friends and family.
- How to avoid uncomfortable conversations about claims with renters.
- Ways to reduce the amount of time spent per week processing deposits, filing claims, and performing other administrative tasks.
- How to increase owner satisfaction with faster claims reimbursement.
- A demonstration of Rhino’s seamless integration with Rent Manager.
Insurance rates continue to rise at an alarming rate, and underwriters are requiring increased reported values, adding pressure to property-level budgets. This Tech Tuesday, hear from the experts at RiskRelease about best practices for offsetting the cost of your property deductible and avoiding reporting smaller losses to your insurance company through new insurance products.
This course covers the following:
- Boosting revenue to Owners while submitting fewer claims and reducing operating costs
- Offloading the responsibility of resident insurance compliance from Property Managers
- Providing coverage to Residents with little to no effort—no deductibles, claims fees, or subrogation exposure
- RiskRelease’s seamless integration with Rent Manager.
We've entered a new era of property management where the gap between committed professionals and everyone else is expanding rapidly. Resident benefits packages are the hottest topic in the industry right now because they allow your business to stand out by delivering a premium rental experience while adding $100-plus profit per home to your bottom line. In this Tech Tuesday, the experts from Second Nature show you how to create and execute the perfect Resident Benefits Package and avoid the painful mistakes some have made along the way.
This course covers the following:
- What a Resident Benefits Package is, with real examples.
- Innovative products and services industry leaders include in their packages.
- How to thoughtfully approach pricing to delight residents and add big profits to your bottom line.
- The three enrollment points that eliminate resident push back.
- A demonstration of Second Nature’s seamless integration with Rent Manager.
SES Risk Solutions is a thirty-plus-year insurance market for single-family and multifamily rental homes across the US, insuring over 200 thousand homes. This Tech Tuesday, the experts from SES join us to talk about their ability to provide SFR/MFR investors with the same insurance advantages offered to institutional investors as well as how that value can boost retention and revenue for your company.
This course covers the following:
- The state of the investor/landlord property insurance market.
- What a Property Manager Master Landlord Insurance Policy is and how it works.
- Early adopters of Group Landlord Insurance through property management.
- How increased value helps increase revenue generation and client retention.
- What Property Management Liability Exposure is and how to reduce it.
- SES Risk Solution’s seamless integration with Rent Manager.
Do we know where the leasing market is heading? And what’s the hard truth behind leasing process techniques and tricks? On this Tech Tuesday the experts at ShowMojo will Leverage data on half a million leased doors, and go deep into historic trends, future indicators and the latest innovations. We’ll also spin all that data into practical tips & techniques that can immediately be put to use.
This course covers the following:
- The future of the leasing market.
- Hard truth behind leasing process techniques.
- Insights from data on half a million leased doors.
- Historic trends, future indicators, and the latest innovations.
- Practical tips and techniques for immediate use.
- A demonstration of ShowMojo’s seamless integration with Rent Manager.
Rent Manager offers you the ability to create electronic, signable lease documents that can be sent to prospects or tenants using Tenant Web Access. This course will show you how to create signable documents, publish them to Tenant Web Access, and complete the signing process.
With many households expected to make tough budget decisions this year, property managers need to be prepared to use technology to secure rent payments on time. Do you know how to recover unpaid rent post move-out? Are you aware that technology can help open new streams of revenue? In this Tech Tuesday, representatives of Sperlonga will discuss how easy rent reporting has become and how it can help you proactively address your delinquencies, generate ancillary revenue, and recover outstanding rent after move-out.
This course covers the following:
- How rent reporting works.
- Benefits of rent reporting for property managers, landlords, and tenants.
- Sperlonga Data & Analytics’ seamless integration with Rent Manager.
- Answers to operators’ most frequently asked questions.
Mortgages, credit cards, auto, and student loans are all reported monthly to the credit bureaus. Why are rent payments handled differently? In this Tech Tuesday, learn how rent payments can be treated the same as a mortgage payment through Sperlonga’s credit reporting. When tenants pay on time, they earn positive points. If tenants don’t pay on time, they receive negative points. Provide a super cost-effective solution to rewarding on-time payments and discourage the alternative!
This course covers the following:
- Who uses credit reporting and why?
- What are current practices to ensure timely payments?
- What are the results?
- Sperlonga’s seamless integration with Rent Manager.
In this Tech Tuesday, join Kathy Freeberg, CPM & VP of Corporate Communications; America Melragon, VP of Revenue Management; and Becca Wilson, Owner and CEO, for a roundtable discussion on missed income opportunities. It’s time to dive deep into your rent roll and uncover misplaced assumptions that hinder revenue growth and value. The Spherexx team will address challenges that all property owners and management companies face. Tap into the collective seventy years of property management experience these veterans bring to the table during this insightful session.
This course covers the following:
- The balance of supply and demand.
- How do you know you have the best pricing?
- The cost of high occupancy.
- What is worse, concession or rate reduction?
- Reconciling occupancy vs. revenue gain.
- Panic decision making and your cap rate.
- Spherexx integration with Rent Manager.
Science forecasts future demand and optimizes rents. Rules don’t. Do we want to drive looking in a rearview mirror or through windshield? The difference between using only rules and policies to set your new rent and renewal rents and using an algorithmic software to optimize rents is six figures of income variance. On this Tech Tuesday here from experts over at Spherexx on the role of revenue management in all areas of property management.
This course covers the following:
- Application of pricing algorithms for all kinds of assets, multifamily, manufactured housing, hotels, storage space, single family, etc.
- Renewal optimization.
- New lease optimization.
- Spherexx’s seamless integration with Rent Manager.
Most property managers and owners are familiar with utility submetering and billing. In this Tech Tuesday, join the experts from Studebaker Submetering as they explain ways to boost utility cost recovery efforts and introduce concepts for those who may not be familiar with these cost saving opportunities. Existing programs can be enhanced with the integration capacity of Rent Manager.
This course covers the following:
- Submetering convenience and benefits.
- Retrofitting.
- How to simplify and enhance data gathering and input.
- Utility bill management.
- Studebaker’s seamless integration with Rent Manager.
Given the current economic climate, enforcing the terms of your lease can be challenging. Attorney Jeremy Piper, founder of Tempori Systems, has personally handled more than 50,000 lease enforcement actions on behalf of his property management clients. Now, you can gain insight into his strategies. On this Tech Tuesday, the experts from Tempori will discuss how critical it is to know how to enforce your rental agreements efficiently and effectively.
This course covers the following:
- How to know the right time to enforce lease terms
- How to most efficiently enforce lease terms
- Tempori’s seamless integration with Rent Manager.
The amount of self-guided tours rose steadily for the past decade before its rapid adoption due to the COVID-19 pandemic. But as more companies utilize self-showings technology, online rental scammers are taking advantage of this new tech with increased scams. In this Tech Tuesday, the experts from Tenant Turner join us to explore how to protect your property and staff while reducing vacancies. We will discuss the best ways to shield your property against scammers and squatters and discuss what innovations you can adopt to expand your footprint.
This course covers the following:
How to maximize lead generation through contactless showings and increased availability on nights and weekends.
The importance of providing a personal touch, even when you can’t meet in person.
How to protect your agents by simplifying property access for only trusted vendors and staff.
Ways to save money on commissions while reducing your vacancy.
A demonstration of Tenant Turner’s seamless integration with Rent Manager.
This year, technology has been utilized in new ways across the property management field. So why can’t you use digital tools to create an engaged community of happy tenants without putting a drain on your resources? In this Tech Tuesday, the experts at Visitt discuss four ways technology can save your staff time while providing high-quality customer service. Join us as we discuss how proptech is changing the way teams respond to requests, generate feedback, and communicate with tenants.
This course covers the following:
- The impact tenant experiences have on your retention rate, prospects, and community reputation.
- How to use strategic communications and feedback to organically increase your engagement.
- Ways to identify and create technology-driven solutions that shorten response times.
- How to integrate digital solutions into your current environment to offer a better quality of service.
- A demonstration of Visitt’s seamless integration with Rent Manager.
We live in a world of skeptics where people do not trust what a business has to say about themselves anymore. Instead, they trust peers and use reviews to guide decisions anywhere from where they want to eat to where they want to live. On this Tech Tuesday, learn from the experts at Widewail how Google is leveraging this trust economy by rewarding Google Business Profiles that showcase review volume, frequency, quality, and response.
This course covers the following:
- Evolution of local search over the past five years.
- Impact of reviews on the GBP – Strategies for getting more reviews.
- In the news: FTC cracking down on fraudulent review practices.
- Learn some tips for staying compliant.
- Widewail's integration with Rent Manager.
No single operational process is more important to your business than collecting rent. Rent collection impacts every aspect of property management—from cash flow to NOI and even resident satisfaction. In this Tech Tuesday, the digital payment experts from Zego join us and share the most common mistakes that disrupt the rent-collection process. Join us as we review the effects that these mistakes can have on rent collection and learn how to improve your process for your associates and your residents.
This course covers the following:
- How to accept and manually process paper-based payments.
- Ways to increase your revenue and chargebacks.
- How to improve your residents payment experience.
- Ways to set successful payment expectations with your residents from the start.
- A demonstration of Zego’s seamless integration with Rent Manager.
COVID-19 was the catalyst for many changes in the multifamily industry, including the shift to online payments. While the pandemic may be coming to an end soon, the demand for 100 percent digital payments is here to stay. In this Tech Tuesday, the digital payment experts from Zego join us to discuss the steps you can take to reach 100 percent digital rent payment adoption. We discuss how to eliminate paper-based rent payments, lower your turnover, and save on operating costs.
This webinar covers the following:
- How payment collections have permanently changed due to COVID-19.
- What the next generation of renters is looking for when it comes to digital resident experience management.
- The steps your team needs to implement, including on-site management and training, to achieving 100 percent digital payments.
- How to structure your resident onboarding, incentives, engagement, and even communication strategy to support digital payments.
- A demonstration of Zego's seamless integration with Rent Manager.
In this Tech Tuesday, the experts at Zego discuss the benefits of online payments in the property management industry. At the 2019 Rent Manager User Conference, one of the key questions their team heard from Rent Manager customers was in regard to how we can eliminate paper-based payments. This webinar provides answers to this question to help educate the audience on the different ways in which Rent Manager customers are modernizing their payment methods.
In this webinar, we discuss the following:
- The state of the industry in regard to payments.
- The new Paperless Payments program with Zego.
- How this program reduces staff time spent on collections and increases your overall collections rate.
- How online payments with Zego works in conjunction with Rent Manager.
An estimated 8.5 million Americans were behind on rent by the end of 2022, which may be a warning sign for turbulent times ahead. On this Tech Tuesday, the experts at Zego will help you recession-proof your rent and utility collection process. Our presenters will cover the latest best practices for operational efficiency, followed by a product demo and Q&A.
This course covers the following:
- The current state of the residential real estate market.
- Reasons and best practices for eliminating paper-based payments.
- Curbing delinquent rent and reducing resident turnover.
- Utility expense auditing and theft recovery.
- Zego’s seamless integration with Rent Manager.
The future of property management looks brighter and more streamlined thanks to technological advances. Even some of the most committed property managers hold on to redundant processes that cost too much—in time, effort, and physical resources—and produce marginal results. In this Tech Tuesday, you will hear how the experts at zInspector have the ability to leverage technology to save time and increase productivity by combining automation, remote work, and easy-to-use tools.
This course covers the following:
- Move-Ins your way: decide on your move-in process (PM in person, tenant completed move-in, or a mix of processes)
- Sending periodic/renewal/pre-move out inspection requests in bulk to your tenants based on their lease-end dates
- Collecting important property data from current residents (e.g., filter sizes) remotely
- The ability to sign inspections remotely
- Use process-based smart templates
- Q&A session
Leasing
Learning Path Course List:
- Prospects
- Apply Now
- AmRent: Prospect Screening
- Signable Documents
- Emailing from Rent Manager
- Tenants
- Leases
- Recurring Charges
- Security Deposit Setup and Collection
- Marketing Your Units
Account Groups allow you to group together two or more tenant accounts for transactional purposes while maintaining individual account records for each tenant. This is a great tool to put in place if you want roommates to have individual tenant accounts but also want to generate a single statement for their transactions. In this webinar, we show you how to create account groups and manage changes to them as well as how account group transactions work on the tenant's transaction ledger and in your financial statements.
Rent Manager's screening feature is an effectual integration that provides the ability to check a prospect's credit, criminal, and eviction histories prior to entering into a rental agreement. In this course, you'll learn how to perform screenings and configure the process to best suit your business.
Apply Now is our newest online application solution. This feature is part of the Web Portal Suite, allowing Rent Manager Online customers to easily create sophisticated applications in Rent Manager that can be filled out by prospects through a website. Apply Now also includes unique features like the ability to automate the screening process whenever a new application is received.
The layout of a property can influence what matters to future tenants—available amenities, the cost of rent, and accessibility, for example. Matching prospective tenants with units that meet their needs can increase tenant satisfaction and retention. Rent Manager's bird's eye view allows you to view unit information within a custom map of your property. In this course, we demonstrate how to create a map, add valuable overlays that include unit information, and launch the final product for use in your day-to-day business practices.
Email is an extremely powerful communications tool, and in this webinar, we show you how to send data-rich electronic communications through Rent Manager. We discuss how to set up the email feature in Rent Manager, review where you can send emails from within the program, and learn how to easily track and store this communication in Rent Manager. You won’t want to miss this helpful session!
A tenant's lease is about to end, and you need to know if they are staying or going. With Rent Manager's Lease Renewal Offers feature, you can easily create and track new lease offers made to tenants. In this course, you'll learn the key steps in the lease renewal process including creating lease renewal offers, renewing accepted leases, and what to do if a tenant is moving out. You'll also see how you can use signable documents to handle the entire lease renewal process online.
Are you spending too much time sending emails or mailing notices? Do you wish you could compose a message with a click of a button? In this course, we show you how to use Rent Manager’s Letter Template Manager to simplify the process. We show you how to design letter templates that automatically pull information from your Rent Manager database into customized letters. Then we demonstrate how to generate the letters and distribute them to your tenants with just a few clicks. Join us to learn more about this time-saving feature.
One way to increase marketability at your properties is to allow your tenants to move in their furry friends—their pets! It can mean increased revenue as long as you charge your tenants appropriately and attract the right prospects. Rent Manager can help streamline managing pets for tenants, including when they're prospects, and provides many options that will save you loads of time and effort while managing every kind of four-legged friend. Check out this course to learn about all the available features you can implement today.
Rent Manager has the tools you need to quickly and efficiently market your units and reduce vacancy. In this recorded webinar, we showcase our most powerful marketing features including website integrations and automated ILS feeds, which post your units to sites such as Trulia, Zillow, and more!
Does your business offer a month-to-month (MTM) lease option? In this course, we showcase various workflows for setting up your MTM leases in Rent Manager, whether individually or in batch. We also cover how to terminate MTM leases and take a look at reports that will help you easily identify MTM leases and examine relevant data.
Are you a property manager or employee who handles moving tenants out of your properties? If so, this webinar is for you! Watch as we go through the move-out process while making the most of the Rent Manager resources at your disposal. We will also show best practices on processing security deposits, charging for maintenance, and much more!
The Prospect Box Score report provides detailed information about prospects who have expressed interest in your managed properties and rental units. This report shows key statistics to help you analyze how you're communicating with prospects, how well your advertising is working, how well your leasing agents are doing, what days you should staff the office, and more! In this webinar, we show you in detail how this report works and how to interpret what it's showing you.
Each prospect is a new opportunity to expand your business and increase your bottom line. This course is all about delving into the prospect-based reports that can help you measure the effectiveness of your leasing agents, marketing campaigns, and overall prospecting workflow. You’ll learn how to populate and interpret several key prospect reports that can help you make better business decisions.
Prospects are crucial to the ongoing health of your business. Whether you do extreme marketing and only accept online applications or you do everything old school, you juggle many things to turn prospects into tenants, and your software should streamline this process and keep you organized. In this course, we show you how Rent Manager makes it a breeze to record all their information in one place, screen them, schedule appointments, track every interaction, and move them in after they sign on the dotted line.
Do you lease out more than just residential or commercial spaces? Perhaps you allow tenants to rent parking spots, major appliances, or even entire homes! Rent Manager supports these offerings through two features: Other Rentable Items and Assets. In this session, we examine how these features work, how to set them up, and how to rent them out.
Do you have amenities at your properties that tenants can sign out or reserve? With Rent Manager's Reservable Amenities feature, you can control when amenities are available and even allow tenants to make their own reservations online. In this course, we examine how to create and manage reservable amenities including adding amenity schedules, approving and denying reservation requests, and enabling amenity reservations in Tenant Web Access. We also demonstrate how to use the Community Calendar to keep tenants in the loop about reservations and community events!
Security deposits are one of the most common charges in property management. Whether you were holding security deposits in the bank before you started using Rent Manager or you just received a new security deposit payment, Rent Manager makes it easy to collect and manage security deposits. In this course, we cover how to set up security deposits in your system, collect security deposits, deposit payments into one or multiple bank accounts, and run related reports.
Short Term Rental Rate Schedules make it easy to calculate a stay for a guest, streamline your short term rental reservation process, and minimize the risk for errors. In this course, you will learn how rate schedules work and how to set them up for your properties.
Note: Rate schedules can be set up only for properties with the RV/Campground property type.
The Short Term Rentals features supports temporary rentals such as campgrounds, RV parks, and vacation rentals. While traditional leases are leased for full days, short-term rentals can be reserved so that one guest can depart and a new guest can check in on the same day. This course will show you how to create your short term rental properties in Rent Manager, match guests to available units, create reservations, and check in your guests.
Rent Manager offers you the ability to create electronic, signable lease documents that can be sent to prospects or tenants using Tenant Web Access. This course will show you how to create signable documents, publish them to Tenant Web Access, and complete the signing process.
The Summary Rent Roll is your one-stop-shop for valuable tenant information. Whether you’re looking for transaction balances, vacancy metrics, or an evaluation of your tenant leases versus the defined market rent for those units, this report has it all. In this webinar, we examine best practices for utilizing this report and even address common troubleshooting items related to the Summary Rent Roll.
Tenant Charge Setup allows you to automatically generate both recurring and one-time charges for new tenants when a prospect is converted to a tenant with the Move-In Wizard or when you create a tenant using the Tenant Add Wizard. In this webinar, we show you how to use this new feature to save time and prevent errors when setting up charges for new tenants.
Your tenants are your business. You take care of them in person, and you must also take care of their accounts in Rent Manager. In this course, we explore tips and tricks centered around tenant record keeping. You'll be amazed at how much you can improve your day-to-day management of tenants in the program by enabling just a handful of cool features!
When a tenant moves from one unit or property you manage to another, there are several important factors to consider. In this webinar, we show you how Rent Manager makes it easy to transfer tenants between units while maintaining all previous rental history. We also discuss the banking considerations associated with moving the tenant's security deposit to the new unit.
The Unit Availability Listing report is a powerful tool to track the current and future statuses of all of your rental units. This report is powered by default and custom Unit Statuses to help you plan your turns and future availability. In this webinar, we take a deep dive into this report explaining what each section is telling you. We also cover Unit Statuses and how they are used in this report.
Maintenance
Learning Path Course List:
- Service Issues
- Service Issue Lists
- Service Issue Work Orders
- Project Manager
- Make Ready Board
- rmAppSuite Pro
Apply Now is our newest online application solution. This feature is part of the Web Portal Suite, allowing Rent Manager Online customers to easily create sophisticated applications in Rent Manager that can be filled out by prospects through a website. Apply Now also includes unique features like the ability to automate the screening process whenever a new application is received.
Do you follow certain procedures when purchasing, moving, or maintaining an asset? Would you like to monitor assets as they progress through each step? Use asset workflows to ensure the statuses assigned to your assets reflect your company's real-life processes! In this course, we show how to set up a workflow, kick off the workflow for an asset, and advance the asset through to the end.
Does your company own kitchen appliances, furnaces, manufactured homes, or vehicles? Do you perform maintenance on these items, track expenses related to these items, lease them to tenants, or record their depreciation over time? Rent Manager allows you to store their information as assets, including manufacturer and warranty details. In this course, we review how to utilize the Assets module in Rent Manager to track location and status, schedule and record maintenance, lease to tenants, and log depreciation.
Do you maintain inventory for your properties and want to manage it as efficiently as possible? Would you like to seamlessly integrate the tracking of your inventory with your completed work orders? This course shows you how easy it is to set up and track inventory, and you'll learn how to create vendor bills and charge your tenants or owners with a couple clicks as inventory is used.
It’s not enough to examine the profitability of your properties; you also need to know the profitability of the major jobs that are part of growing and maintaining your business. This webinar examines the Job Costing feature in Rent Manager and how you can tag transactions to track income and expenses by job.
The Make Ready process for a unit can be both time-consuming and costly. We designed our Make Ready Board feature to help you track your progress and get your units turned over as quickly as possible. In this course, we show you how to get started with this powerful feature by creating Make Ready Actions and Templates that allow you to track all the Service Issues and Inspections required to turn your unit back into a moneymaker.
Service Manager makes it easy to track, manage, bill for, and resolve the maintenance issues and office tasks related to the properties that you manage. In this webinar, we take it up a notch and show you how to organize your issues and workflows using project manager, a feature set within Service Manager. Join us to learn how to create projects, track their progress, create reusable project templates, and more!
Your tenants live busy lives, and the mobile app rmResident can help them get things done on the go. Your tenants can make payments, submit service issues, and look up their account history via rmResident on their Android or iOS device. Check out this course to learn more about these exciting features.
Are you having trouble keeping your maintenance issues organized in Service Manager? In this webinar, we show you how to make the most of this feature by customizing your service issue lists. The customization options in Service Manager make it an incredibly flexible tool that allows you to sort all of your open issues into separately managed lists so you can track everything you need to see and filter out what you don’t.
You’re already using Service Manager to track your maintenance, but are you making the most of it? The Parts and Labor section of a Service Issue allows you to integrate inventory purchasing and tracking, tenant and owner invoices, and vendor bills into your service issue. In this webinar, we show you how to set up and use Parts and Labor to seamlessly create the financial transactions associated with your work orders.
Service Manager makes it easy to track, manage, bill for, and resolve the maintenance issues related to the properties that you manage. In this course, you'll learn how to make the most of each service issue you create. We also show you how to keep both employees and clients notified of these issues as they are created, assigned, resolved, and more.
Coordinating maintenance work can be difficult and time-consuming. You need open lines of communication between service technicians, property managers, and even the affected tenants and owners. This course explores the tools available in the Rent Manager ecosystem that can help manage and even automate this critical communication. Discover how maintenance needs can be shown and solicited through TWA, how technicians can be notified of work while in the field through rmAppSuite Pro, and even how to solicit feedback from tenants and owners about completed work through automated notifications.
Managing a responsive maintenance team is a surefire way to improve tenant happiness and loyalty. To do so, you need to have well-organized maintenance requests, the ability to track the location of technicians out in the field, and accurate reporting for the time spent resolving each service issue. This course will teach you how to manage these three things in Rent Manager so that you can turn your maintenance team into a lean, mean, repairing machine!
Rent Manager’s Violations feature makes it easy to issue and track violations to the covenants, conditions, and restrictions issued by your communities. In this webinar, we show you how to set up violations and issue letters and track escalations, charge violation fees, and more.
Owners
Learning Path Course List:
- Management Company Setup
- Owner Setup
- Management Fee Setup
- Posting Management Fees
- Owner Statement
- Owner Payouts
- Owner Web Access
- Ownership Transfer Wizard
- Owner Prospects
If your management fee structure goes beyond the basics, you may want to consider using the Advanced management fee setup options. In this course, you'll learn how to create Advanced fee structures and set up your management company in Rent Manager.
When you need to be reimbursed by a tenant or owner for an expense you paid, there's no need to create an invoice from scratch. With the Billable Expenses feature, you can kick off an invoice directly from a bill, check, or credit card transaction. Check out this course to see how easy it is to add markups when charging back expenses, combine expenses into a single invoice, and track open billable expenses.
In Rent Manager, management fees are configured with either the Standard or Advanced fee setup methods. Both of these methods allow you to calculate fees based on income generated by a property. Both can be saved as templates to use across multiple properties, and both include robust reporting options for you and your owners. Each method has advantages, depending on the types of fees your company collects and the management fee workflows you want to implement. This course will walk you through these advantages and considerations so that you can decide with confidence if your business should convert from Advanced to Standard.
Making sure your owners get paid is one of the most important parts of the management cycle. In this course, we show you how to maximize the features in Rent Manager to quickly calculate the payout amount and distribute the funds to your owner. We’ll review the calculation and payment methods including checks, ePay, and NACHA. Finally, we’ll examine how these distributions are reported on the Owner Statement.
In fee-based management, tracking your prospective owners is just as important as tracking your prospective tenants. In this course, we explore the Owner Prospect feature in Rent Manager. You’ll learn how to create owner prospects, record key information, and easily convert prospects to owners. We also demonstrate the Owner Prospect Box Score report, which provides key statistics to analyze the success of your efforts with potential owners.
Do you get tongue-tied while trying to explain the Owner Statement to your owners? Hesitate no more! This course explains the Owner Statement in detail, including where amounts come from and how they are calculated. We also point out tips and tricks along the way, such as how to customize what accounts appear on the Owner Statement.
Owner Web Access (OWA) gives your owners safe access to their account information so they can operate independently and accurately under the same Rent Manager platform. This portal gives your owners a way to view important property- and investment-related information in a convenient, safe location. In this course, you’ll learn how to enable Owner Web Access, set up your owner portal, create owner user accounts, and manage OWA content.
When an owner sells a property that you’ll continue to manage, the financial history of the property needs a fresh start. Rent Manager’s Ownership Transfer Wizard helps you start fresh with the new owner. In this course, we cover how the Ownership Transfer Wizard works, what the result is, and how you can easily use this powerful tool to keep your records clean.
Are you ready to collect your management fees? In this course you will learn how to post advanced management fees, optimize your system preferences, and undo a fee posting if you make a mistake. Maximize your knowledge by completing the whole course and check out your results with the assessment. Short on time? Complete the quick start module first.
The time has come! You’ve set up your properties with Standard management fees, you’ve collected tenant income, now you’re ready to get paid. This course will take you through the posting process so that you feel confident in posting and know exactly how Rent Manager used what you provided in the Fee Setup tab to calculate your fee amount.
Rent Manager’s property-level accounting makes it easy to run complete financial reports for individual properties and your entire portfolio in just a few quick clicks. But what if you want to report on a specific group of properties? Property and Owner Groups make this possible without manually selecting each property. In this course, we show you how to create and use Property and Owner Groups. We also show you how to use filtered property groups to dynamically update your groups based on your chosen criteria.
Rent Manager's Standard management fee structure allows you charge fees on payments collected from tenants or prospects. In this course, you'll learn how to create Standard fee structures and set up your management company in Rent Manager.
Do your owner payout amounts occasionally differ from what you expect? Do they seem to have discrepancies based on everything else you see in the Owner Statement? In this course, we review the most common reasons that owner payouts display discrepancies and give you the tools you need to quickly identify and correct them. We also provide some best practices to help you avoid having discrepancies in the first place.
It’s tax preparation time! Join us to learn best practices to generate owner 1099-MISC forms, vendor 1099-NEC forms, and loan 1098-INT forms from Rent Manager with confidence. In this course, we answer common questions, explain where the numbers come from, highlight essential elements to ensure accuracy, validate amounts, and show how to export 1099s, 1098s, and 1096s.
Payables
Learning Path Course List:
- Vendors
- Checks
- One-Time Bills
- Bill Payments
- Vendor Credits
- Security Deposit Refunds
- Credit Cards
- Billable Expenses
- eChecks
- Purchase Orders and Workflows
Account Balance Disbursal is the best accounting tool you didn’t know you have. This powerful tool allows you to take the balance of one general ledger account and move it into another by property and unit using a bill or a journal entry. This is a great way to create your credit card bills, transfer funds when you open a new bank account, create tax bills and more! In this webinar, we show you how Account Balance Disbursal works and some real-world examples of how to use it.
Rent Manager provides a variety of ways for you to quickly pay vendor bills and report on these transactions. In this course, we'll step through the process of approving and paying bills in Rent Manager through a variety of methods including an integrated solution with AvidPay, which is free to use! Furthermore, we'll examine reports that can help you stay on top of your payables and avoid costly late fees.
When you need to be reimbursed by a tenant or owner for an expense you paid, there's no need to create an invoice from scratch. With the Billable Expenses feature, you can kick off an invoice directly from a bill, check, or credit card transaction. Check out this course to see how easy it is to add markups when charging back expenses, combine expenses into a single invoice, and track open billable expenses.
If you’re required to collect city or state sales tax on rent, you don’t want to miss this webinar. We show you how to properly set up your charge types to collect the tax, exclude the amount collected from owner distributions, and pay the tax to the governing body. We also show you some tips and tricks along the way!
Do you pay property and business expenses with credit cards? If so, then this session is perfect for you! Learn how to track your credit cards in Rent Manager. We’ll explore how to enter credit card charges and payments and also how to pay bills with your own credit cards. You will also learn how to use Account Balance Disbursal to easily pay off credit cards that were used to pay expenses for different properties in your managed portfolio. Finally, we’ll examine how to reconcile these entered credit card transactions against actual statements.
eChecks provides a way for you to pay tenants, vendors, and owners through email. The recipient of the payment simply clicks a link provided in the email to access the check that can be printed without a special printer or ink. This course examines the setup of this feature, the processing of eChecks, and how to verify the status of the payments that you have delivered through this innovative payment method.
It’s not enough to examine the profitability of your properties; you also need to know the profitability of the major jobs that are part of growing and maintaining your business. This webinar examines the Job Costing feature in Rent Manager and how you can tag transactions to track income and expenses by job.
At Rent Manager, we are always looking for ways to improve features and make your user experience even better. Recently, we’ve made some updates to our Accounts Payable features. This webinar demonstrates these enhancements. We walk through our new Billable Expense feature, upload manager Bills, filtered Property Groups, and more!
Establishing a purchasing workflow is a great way to streamline and manage your payables process. In this webinar, we show you how to create purchase orders and use them to manage inventory receipts, create vendor bills, and invoice the purchase to tenants. You’ll also learn how to create and use workflows to delegate the pieces of the purchasing process to the appropriate users.
Do you live in a location that requires you to pay interest to tenants on the security deposits you hold? This webinar shows you how Rent Manager’s Security Deposit Interest tool easily calculates this interest for you and adds it to the tenant’s balance so you can easily pay it out to them with their refund.
Prerequisite Knowledge: Understanding of Security Deposit Refunds and Tenant Credits in Rent Manager
You’re already using Service Manager to track your maintenance, but are you making the most of it? The Parts and Labor section of a Service Issue allows you to integrate inventory purchasing and tracking, tenant and owner invoices, and vendor bills into your service issue. In this webinar, we show you how to set up and use Parts and Labor to seamlessly create the financial transactions associated with your work orders.
Receivables
Learning Path Course List:
- Charge Types
- One-Time Charges
- Recurring Charges
- Tenant Statements
- Tenant Payments
- Tenant Prepayments
- Bank Deposits
- Late Fees
- Tenant Transaction Troubleshooting
- Online Payments with Zego
- Tenant Web Access
- Scan Manager and Check Scanning
Account Groups allow you to group together two or more tenant accounts for transactional purposes while maintaining individual account records for each tenant. This is a great tool to put in place if you want roommates to have individual tenant accounts but also want to generate a single statement for their transactions. In this webinar, we show you how to create account groups and manage changes to them as well as how account group transactions work on the tenant's transaction ledger and in your financial statements.
Are you responsible for managing receivables in Rent Manager? In this course, you will learn how to effectively use Accounts Receivable reports. We review key AR reports and show you how they can help track what you have collected in income and what is still to be collected. We also share some tips and tricks to streamline your processing!
Tracking down tenants who haven't paid can be time-consuming. Rent Manager's AR Automation feature helps you keep track of which tenants have not paid as well as how long they have been delinquent and then sends them a series of follow-up emails or text messages. In this course, we'll cover how to set up and manage AR Automation in Rent Manager to help you get paid.
If you’re required to collect city or state sales tax on rent, you don’t want to miss this webinar. We show you how to properly set up your charge types to collect the tax, exclude the amount collected from owner distributions, and pay the tax to the governing body. We also show you some tips and tricks along the way!
Loan Manager allows you to manage all of your owner-financed loans directly in Rent Manager. In this webinar, we focus on the Daily Interest calculation loans. You’ll learn how to create these loans, some special setting considerations, how charges are posted to tenants, and how to record payments on these loans. Prerequisite Knowledge: Understanding of Tenant Charges and Payments
Providing your tenants with estimates is the easiest way to get them to approve costs and agree to work. In this course, we examine how to fill create Estimates in Rent Manager that link to tenant accounts and can be used to quickly generate invoices when the work is done.
With the many expenses that arise in property management, you have to be proactive in identifying profitable opportunities. Selling and reselling items and services can generate substantial revenue for your business, and Rent Manager can facilitate the billing process, allowing you to efficiently run the sales side of your business! In this course, we show you how to create an invoice and keep track of open invoices with ease.
Let Rent Manager do the work for you! Rent Manager can save you time by calculating late fees and even posting them automatically. This course will teach you the basics of late fees, the ins and outs of the late fee task automation schedule, and customization options to help make this feature work best for your business.
Are you spending too much time sending emails or mailing notices? Do you wish you could compose a message with a click of a button? In this course, we show you how to use Rent Manager’s Letter Template Manager to simplify the process. We show you how to design letter templates that automatically pull information from your Rent Manager database into customized letters. Then we demonstrate how to generate the letters and distribute them to your tenants with just a few clicks. Join us to learn more about this time-saving feature.
With Loan Manager, you no longer need a third-party program to manage your owner-financed loans. Whether you have loan-only customers or customers who pay rent in addition to their loan, Loan Manager makes it easy. This course demonstrates and discusses creating customer loans, defining terms and conditions, posting loans, and more.
One way to increase marketability at your properties is to allow your tenants to move in their furry friends—their pets! It can mean increased revenue as long as you charge your tenants appropriately and attract the right prospects. Rent Manager can help streamline managing pets for tenants, including when they're prospects, and provides many options that will save you loads of time and effort while managing every kind of four-legged friend. Check out this course to learn about all the available features you can implement today.
Do you charge utilities based on your tenants’ consumption? Are you currently having to manually calculate each tenant’s monthly utility charge based on their usage? Well, you’re in luck! With Rent Manager and our mobile application rmAppSuite Pro, you can easily enter tenants’ meter readings to calculate and post their utility charges. In this course, we demonstrate how to use the Metered Utilities feature in Rent Manager to set up your utilities, record meter readings, and post utility charges to tenants.
This course examines Metered Utilities Plus (MU+). MU+ is a special kind of meter type that allows for advanced utility rate calculations through scripting. This session explores the benefits of MU+, the situations where MU+ is required, and how to create and manage these meter types in Rent Manager.
ePay is a powerful, integrated feature within Rent Manager that lets you process electronic payments from your tenants. In this course, you'll learn how to implement an easy and cashless system for collecting your receivables through our partnership with Zego. We demonstrate multiple ways tenants can electronically pay, critical settings that will tailor the ePay experience to your business, and how to simplify the reconciliation of these ePay transactions.
Delinquencies can paralyze a property management company. If your tenants don't seem particularly motivated to pay their rent each month, this session is just for you! Reducing delinquencies is all about constant communication with your tenants, convenient payment options, and a consistently enforced late fee policy. And thankfully, all of these things can be managed, and sometimes even automated, within Rent Manager. We'll show you how to take advantage of available features that can improve collections each month!
Your tenants live busy lives, and the mobile app rmResident can help them get things done on the go. Your tenants can make payments, submit service issues, and look up their account history via rmResident on their Android or iOS device. Check out this course to learn more about these exciting features.
Entering all of your rent checks by hand can be a time consuming and prone to errors. Rent Manager allows you to scan and record multiple checks or money orders in a batch and apply them to tenant or prospect accounts from one window. In this webinar, we show you how Rent Manager integrates with the Epson Multifeed check scanners to make recording these payments a breeze! Then we show you how to kick it up a notch and have them automatically deposited using our ePay integration with Zego!
After a tenant moves out, it’s time to refund their security deposit. In this webinar, we explore how to process security deposit refunds in Rent Manager. We show you how to handle different banking considerations as well as some tips and tricks along the way. In the event your tenant isn’t getting their money back, we also cover how to allocate or forfeit those funds as income to your management company.
Security deposits are one of the most common charges in property management. Whether you were holding security deposits in the bank before you started using Rent Manager or you just received a new security deposit payment, Rent Manager makes it easy to collect and manage security deposits. In this course, we cover how to set up security deposits in your system, collect security deposits, deposit payments into one or multiple bank accounts, and run related reports.
If you currently offer or plan to offer housing according to the US Department of Housing and Urban Development (HUD) or accept rent payments from any nonprofit agency, this course is just for you. We demonstrate and discuss how to set up residents who receive assistance and how to utilize the subsidy features to streamline the entire process and save you time and effort.
Tenant Charge Setup allows you to automatically generate both recurring and one-time charges for new tenants when a prospect is converted to a tenant with the Move-In Wizard or when you create a tenant using the Tenant Add Wizard. In this webinar, we show you how to use this new feature to save time and prevent errors when setting up charges for new tenants.
Tenant prepayments are part of daily life for a property manager. Rent Manager provides many options and system preferences to determine how these transactions should be handled. In this webinar, we take a detailed look at these options and exactly what they mean for your financial data. We make sure you know all of the best tips to easily enter these transactions and produce accurate financial reports.
Oops! You made a mistake on a tenant’s account. Maybe you posted charges before you were ready, or perhaps you allocated a payment to the wrong charges or even the wrong account. No sweat! In this webinar, we show you how to troubleshoot and correct these common tenant transactions. We also show you what to do when the tenant’s check is returned for insufficient funds and a few other tips and tricks along the way.
Tenant Web Access is a fully customizable, online portal designed for your tenants. This site lets them access their account information, make payments, submit service issues, sign documents digitally, and so much more! In this course, you'll learn everything that TWA is capable of and how to configure this portal to your specific needs.
Reporting
Learning Path Course List:
- Reporting Overview
- Report Batches
- Introduction to Report Writer
- Financial Report Writer
- Balance Sheet Troubleshooting
- Accounts Payable Reports
- Accounts Receivable Reports
- Summary Rent Roll
- Prospect Box Score Report
- Unit Availability Listing Report
Are you responsible for managing receivables in Rent Manager? In this course, you will learn how to effectively use Accounts Receivable reports. We review key AR reports and show you how they can help track what you have collected in income and what is still to be collected. We also share some tips and tricks to streamline your processing!
Rent Manager's Report Writer feature allows you to create reports that meet your unique specifications. In this course, we'll show you how to supercharge your custom reports. We'll cover advanced settings such as creating and defining variables, scripts to execute before a report is generated, and we'll go beyond the basics of insertable fields to show you some scripting techniques.
Balance Sheet discrepancies got you down? Cheer up; we've got you covered. In this course, we review some of the most common reasons key balances on the Balance Sheet don't match other reports. Watch as we show you how to easily identify and correct these issues. We also provide some best practices to help you avoid having discrepancies in the first place!
When you have unique reporting needs for your financial statements—changing account names, grouping accounts together in specific ways, or using atypical date ranges—you need the flexibility that Rent Manager reporting gives you. In this course, we show you how to map your general ledger accounts to meet the needs of your various report recipients. We also explore the options for creating custom accounting periods to use in financial reporting.
As a full accounting software, Rent Manager is loaded with accounting features. In this webinar, we demonstrate how to use these features to your advantage in your monthly accounting process. Join us as we showcase everything from journal entries to bank reconciliations to key financial reports.
It takes a lot of work to run a property management business, and taking advantage of complete, accurate reporting helps ensure that you are working on the right things at the right time. There are many reports to choose from in Rent Manager—over 250!—but which are the most essential in supporting your basic operations? In this course, we explore the cream-of-the-crop reports that measure your efforts with prospects, track occupancies and vacancies, help you stay on top of lease expirations, break down outstanding receivables, identify payables, and more.
Are you ready to take your financial reporting to the next level? Financial Report Writer (FRW) makes it possible to design your own balance sheets, P&Ls, cash flows, and other reports that primarily examine general ledger data. In this introductory course, you'll learn the core tools within FRW that can help you make minor modifications to these standard reports or create your own financial reports from scratch.
Are you maximizing your earnings potential? Rent Manager allows users to determine the Gross Potential Rent (GPR) of a property so they can use the data to analyze its profitability. In this webinar, we demonstrate the ins and outs of GPR and how to use it to get the most out of your rental properties.
Rent Manager holds data that is critical to running your business effectively. This information can be accessed via system reports, but you may have unique and unusual reporting needs. Thanks to Rent Manager’s high customization capability, you can use Report Writer to generate reports that meet your unique specifications. In this course, we cover how to create a custom report, select which information appears, adjust display settings, and generate and share customized reports.
Scripting is a powerful Rent Manager tool that can help you customize letters, reports, and other areas of the program to your business needs. In this course, we examine the fundamental rules (syntax) for writing scripts in Rent Manager. You'll also learn about some of the tools and learning resources embedded into our software that can help anyone write quality scripts with little to no previous experience.
It’s not enough to examine the profitability of your properties; you also need to know the profitability of the major jobs that are part of growing and maintaining your business. This webinar examines the Job Costing feature in Rent Manager and how you can tag transactions to track income and expenses by job.
The Prospect Box Score report provides detailed information about prospects who have expressed interest in your managed properties and rental units. This report shows key statistics to help you analyze how you're communicating with prospects, how well your advertising is working, how well your leasing agents are doing, what days you should staff the office, and more! In this webinar, we show you in detail how this report works and how to interpret what it's showing you.
Each prospect is a new opportunity to expand your business and increase your bottom line. This course is all about delving into the prospect-based reports that can help you measure the effectiveness of your leasing agents, marketing campaigns, and overall prospecting workflow. You’ll learn how to populate and interpret several key prospect reports that can help you make better business decisions.
Do you find yourself running the same reports on a regular basis and wishing there was a faster way? Good news! Our Report Batch feature makes running a series of reports possible with a single click. In this webinar, we show you how to create report batches, store report options, share your batches with other users, automate your report batches, and more.
Rent Manager offers hundreds of default reports in the system to help you analyze your performance in a variety of ways. But what happens when two reports seem to provide conflicting information? In this course, you'll first discover how to identify discrepancies between commonly compared reports. Next, you'll learn how to determine if the discrepancy is the result of a data entry error or because there is a misunderstanding in what the two reports are trying to tell you.
Rent Manager offers over 250 reports to help you analyze every aspect of your business performance. In this course, we discuss how to fully utilize Rent Manager's reporting suite by examining popular reports and learning how to drill down on account totals, memorize report settings, export report data to a variety of formats, use grid view, and more!
This course includes everything you need to take your reporting skills to the next level! Discover time-saving tips for creating and delivering reports. You’ll even learn a few best practices for how to manage data in Rent Manager to get the most out of the reporting suite!
Scripting is a special command language in Rent Manager that lets you pull data from your database to fully customize letter templates, reports, recurring charges, and more. In this introductory webinar, we teach you the basics rules of scripting in Rent Manager 12 so that you can start tailoring our software to fit the specific needs of your business.
The Summary Rent Roll is your one-stop-shop for valuable tenant information. Whether you’re looking for transaction balances, vacancy metrics, or an evaluation of your tenant leases versus the defined market rent for those units, this report has it all. In this webinar, we examine best practices for utilizing this report and even address common troubleshooting items related to the Summary Rent Roll.
The Unit Availability Listing report is a powerful tool to track the current and future statuses of all of your rental units. This report is powered by default and custom Unit Statuses to help you plan your turns and future availability. In this webinar, we take a deep dive into this report explaining what each section is telling you. We also cover Unit Statuses and how they are used in this report.
Vacancy tracking is a key performance indicator that can be used to measure the success of your managed portfolio. When the numbers are low, that's great! But when vacancy is high, you want to know why as well as the cost to your business. This training explores the reporting capabilities in Rent Manager that can help you identify the affect of these vacancies on your bottom line and perhaps even clue you in to some of the underlying causes of your property vacancies.
Scripting
Learning Path Course List:
- Introduction to Scripting
- Letter Templates
- Introduction to Report Writer
- Scripting: IF Function Basics
- Scripting: WHILE Function Basics
- Scripting: DATE DIFFERENCE Function Basics
- Scripting: FORMAT Function Basics
- Scripting: IF Parameters with Ampersands (&)
- Scripting: Relative Dates
Rent Manager’s Letter Templates allow you to pull dynamic information unique to the letter recipient. In this course, we show you how to take your letter customization to the next level by going beyond the basics and demonstrating scripting techniques you can use to perform advanced filtering, tailor your formatting to show information exactly the way you want to see it, and display data over and above what we can see with insertable fields.
Are you interested in incorporating financial information into your property and unit reports? With Report Writer, you can! In this webinar, we demonstrate how to pull general ledger data into your customized reports without using the Financial Report Writer designer. By learning a few key functions, you can use Report Writer to create reports that combine property and unit data alongside your financials. It's recommended that you have a basic knowledge of scripting in Rent Manager to get the most out of this class.
Scripting is a powerful Rent Manager tool that can help you customize letters, reports, and other areas of the program to your business needs. In this course, we examine the fundamental rules (syntax) for writing scripts in Rent Manager. You'll also learn about some of the tools and learning resources embedded into our software that can help anyone write quality scripts with little to no previous experience.
Once you understand the basics of scripting in Rent Manager, you can start to expand your scripting knowledge and learn how each function works in depth. This course will teach you to create IF parameters with ampersands to combine static text and dynamic return values from functions. Although this course illustrates its use in the IF function, the ampersand is the concatenation operator for Rent Manager scripting and can be used in the parameters of many other functions.
Once you understand the basics of scripting in Rent Manager, you can start to expand your scripting knowledge and learn how each function works in depth. This course will build on your understanding of IF function basics and teach you how to create IF conditions that use text or date values.
Have you ever wanted to script a report that always examines transactions in the current or previous month? Maybe you need a letter that tells a tenant to renew their lease by a specific date that's always forty-five days before their lease ends. Instead of hard-coding these dates each time or overloading your templates with Ask functions, we want to show you how to script dynamic dates that output exactly what you need. In this course, you'll be introduced to key functions that can help you achieve these relative dates, and we'll also discuss organizational strategies to help you write advanced date-based scripts.
If you do not have previous scripting experience, we recommend you take the introductory scripting course in Rent Manager University before taking this course.
The more you script, the better you get! The better you get, the longer and more complex your scripts become. How can you keep advanced scripts manageable and understandable? Variables are the answer! Create variables to store values or even entire scripts! They can be used dynamically throughout a template to both simplify scripts and perform advanced calculations and output. This course explores strategic ways to use variables in your own scripting. It's recommended that you have a basic knowledge of scripting in Rent Manager to get the most out of this course.
Turnover
Learning Path Course List:
- Make Ready Board
- Security Deposit Refunds
- project manager
- rmAppSuite Pro
Apply Now is our newest online application solution. This feature is part of the Web Portal Suite, allowing Rent Manager Online customers to easily create sophisticated applications in Rent Manager that can be filled out by prospects through a website. Apply Now also includes unique features like the ability to automate the screening process whenever a new application is received.
Rent Manager’s Custom Tabs feature allows you to tailor the data displayed on a tab within your database. Did you know you can use this feature to help you manage workflows? In this webinar, we show you how by walking you through the creation of a Custom Tab to manage a sample tenant eviction workflow.
The Make Ready process for a unit can be both time-consuming and costly. We designed our Make Ready Board feature to help you track your progress and get your units turned over as quickly as possible. In this course, we show you how to get started with this powerful feature by creating Make Ready Actions and Templates that allow you to track all the Service Issues and Inspections required to turn your unit back into a moneymaker.
Rent Manager has the tools you need to quickly and efficiently market your units and reduce vacancy. In this recorded webinar, we showcase our most powerful marketing features including website integrations and automated ILS feeds, which post your units to sites such as Trulia, Zillow, and more!
From security deposits to key codes and welcome letters, the move-in process can become overwhelming. By establishing a move-in workflow that allows you to track, manage, and communicate details both within your organization as well as to your newest tenants, everyone will be on the same page. In this webinar, we show you how to get the most out of Rent Manager to make move-ins a breeze!
Are you a property manager or employee who handles moving tenants out of your properties? If so, this webinar is for you! Watch as we go through the move-out process while making the most of the Rent Manager resources at your disposal. We will also show best practices on processing security deposits, charging for maintenance, and much more!
When a tenant moves out, you’ve got more to do than assign a move-out date. Our new Move-Out Wizard will help you manage the process from start to finish. In this webinar, we show you how to make the most of this new feature by customizing it to incorporate and automate other pieces of your move-out workflow.
Do you live in a location that requires you to pay interest to tenants on the security deposits you hold? This webinar shows you how Rent Manager’s Security Deposit Interest tool easily calculates this interest for you and adds it to the tenant’s balance so you can easily pay it out to them with their refund.
Prerequisite Knowledge: Understanding of Security Deposit Refunds and Tenant Credits in Rent Manager
After a tenant moves out, it’s time to refund their security deposit. In this webinar, we explore how to process security deposit refunds in Rent Manager. We show you how to handle different banking considerations as well as some tips and tricks along the way. In the event your tenant isn’t getting their money back, we also cover how to allocate or forfeit those funds as income to your management company.
The Unit Availability Listing report is a powerful tool to track the current and future statuses of all of your rental units. This report is powered by default and custom Unit Statuses to help you plan your turns and future availability. In this webinar, we take a deep dive into this report explaining what each section is telling you. We also cover Unit Statuses and how they are used in this report.
Vacancy tracking is a key performance indicator that can be used to measure the success of your managed portfolio. When the numbers are low, that's great! But when vacancy is high, you want to know why as well as the cost to your business. This training explores the reporting capabilities in Rent Manager that can help you identify the affect of these vacancies on your bottom line and perhaps even clue you in to some of the underlying causes of your property vacancies.
Web/Mobile Tools
Apply Now is our newest online application solution. This feature is part of the Web Portal Suite, allowing Rent Manager Online customers to easily create sophisticated applications in Rent Manager that can be filled out by prospects through a website. Apply Now also includes unique features like the ability to automate the screening process whenever a new application is received.
Tenant Web Access is a fully customizable, online portal designed for your tenants. This site lets them access their account information, make payments, submit service issues, sign documents digitally, and so much more! In this course, you'll learn everything that TWA is capable of and how to configure this portal to your specific needs.
Using the Text Messaging feature in Rent Manager is a great way to track all of your tenant, prospect, owner, and vendor communication in one place. In this course, you’ll learn to how to enable and set up the text messaging feature. You’ll also learn how to use two-way texting with the Text Messaging Center and how to send out text broadcasts to a group of people at the same time.
Rent Manager offers multiple ways to instantly communicate with tenants, prospects, or owners through your website or linked web portal (Tenant Web Access or Owner Web Access). In this course, we show you how to enable web chat, manage chat queues, and add chat links to your sites.
Web Template Suite makes it easy and quick for Rent Manager Online customers to create a quality business website. In this webinar, you’ll learn how to use Web Template Suite to create web pages, integrate search tools for prospects to find available rentals, and even make it easy for prospects to submit online applications for those units.