Real-time tracking, database consolidation, and ease of use is earning Rent Manager^™XP a role in Continental Communities’ growth plans

Rent Manager^™XP helped Continental Communities tackle serious growing pains as the company tried to manage multiple manufactured home communities throughout the U.S. on four separate databases.

With 43 communities, thousands of properties and nearly 80 managers…all working on different systems, Continental was scurrying to keep up with its own rapid growth. The company, based in Oakbrook, Illinois, had trouble helping its managers sell properties, track lease agreements and collect delinquent rents because staff had to search four different databases to find the correct files.

Kurt McCollum, Continental’s Technical Operations Manager, began scouring the market for a solution. After implementing a competing property management software application and receiving unsatisfactory results for an entire year, Kurt switched to Rent Manager’s online version in September 2003. Continental has since realized a substantial return in both time and cost savings.

“It’s definitely what we were looking for in enabling us to operate all of our properties on the same database,” Kurt says. “Running reports, for instance…. We have several reports we run on a daily basis. Running those reports with Rent Manager^™XP, our time has been cut in half. From a management standpoint, our system makes it very easy to receive checks and enter residents into the database. The whole process is more efficient.”

Since implementing Rent Manager^™XP, Kurt now recommends the application to other property management companies, citing the following attributes as the key reasons for Continental’s happiness and success with Rent Manager^™XP.

• Ease of use

• Convenience

• Ease of training

• Prompt customer service

• Reliable support

• 24x7 online accessibility

“Our managers are all over the country, and entering payments as they are received. Now, we’re able to look at all of that online in real time. One of the main advantages it gives us is that at any time any day we’re able to go in and see what’s delinquent, and we’re able to help the managers find ways to collect that delinquent rent,” Kurt says.

Continental is currently working with Rent Manager’s staff to customize some aspects of the application to better meet Continental’s unique needs regarding its Reservations and General Ledger processes. Rent Manager’s reliability and eagerness to adapt its product to a client’s business needs is another reason why Continental is incorporating the application into its growth strategy.